Technical Content Writer
Beyondsoft
Senior Technical Writer
solo.io
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
CloudGoKubernetesOpen SourcePython
About the role
- Plan, write, and maintain high-quality customer-centric content for Solo.io's enterprise products and open source communities, including step-by-step instructions, API, CLI, GUI, Helm, and other reference documentation.
- Effectively manage multiple documentation projects simultaneously, balancing competing priorities and deadlines.
- Proactively engage with engineers, product managers, customer success, and the field to gather accurate technical details, assess documentation needs, verify customer use cases, and validate documentation.
- Champion a "docs as code" approach, integrating documentation into the development lifecycle.
- Test product features, APIs, CLI, and workflows to verify accuracy, reproduce procedures, and uncover gaps or ambiguities before publishing documentation.
- Contribute feedback on usability, terminology, and design during product development and pre-release testing.
- Participate in frequent, collaborative peer reviews, offering and receiving feedback openly and constructively, with a focus on quality improvement.
- Help evaluate, adopt, and develop new tools or workflows that make the documentation processes more efficient.
Requirements
- 4+ years as a technical writer for cloud-native, Kubernetes-based platforms, APIs, developer tools, or similar.
- Strong ability to explain complex technical concepts clearly, concisely, and accurately for developer audiences.
- Hands-on experience testing product features, APIs, and workflows to verify accuracy and reproduce procedures for documentation.
- Proven ability to independently manage multiple projects and priorities simultaneously, meeting deadlines without sacrificing quality.
- Excellent collaboration skills — experience working with engineers, product managers, customer success, field, and marketing teams.
- Proficiency with docs-as-code workflows, including Markdown, Git, and CI/CD-based publishing pipelines.
- Familiarity with scripting or basic programming (YAML, Python, Go, or similar) to validate examples and workflows.
- Experience with static site generators, such as Hugo and integrating documentation into software release processes.
- Comfortable adopting AI into documentation practices.
- Strong attention to detail and commitment to producing high-quality, accurate, and user-focused documentation.
Benefits
- Health insurance
- 401(k)
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical writingAPI documentationCLI documentationGUI documentationtesting product featuresMarkdownGitCI/CDYAMLPython
Soft skills
collaborationproject managementattention to detailcommunicationquality improvementproblem-solvingtime managementfeedbackindependencecustomer-centric
