Senior Manager, Enterprise Systems Operations

[solidcore]

Senior Manager overseeing operational scalability of core business systems at solidcore. Collaborating across teams to ensure systems and workflows scale effectively for business growth.

Posted 5/20/2026full-timeArlington • Virginia • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Support operational ownership and day-to-day management of core enterprise systems and business platforms, including Mindbody and related integrations
Lead rollout coordination, operational readiness, testing, and stabilization efforts for system enhancements, launches, and cross-functional initiatives
Manage timelines, dependencies, risks, and execution across multiple concurrent operational and technical projects
Serve as a key operational point of contact for external vendors, platform partners, and integration partners
Coordinate cross-functional implementation efforts across Digital, Customer Experience, Operations, Marketing, Finance, and Engineering teams
Support configuration, QA testing, troubleshooting, documentation, and issue resolution efforts across business systems and operational workflows
Help identify operational pain points, workflow inefficiencies, and platform limitations while driving improvements to execution and scalability
Partner closely with the Director of Business Systems & Data Programs to support future scalability initiatives, including international expansion readiness, new operational capabilities, and evolving business requirements
Improve operational rigor through stronger documentation, process standardization, launch coordination, and execution tracking
Support integrations and operational workflows across systems including Mindbody, CRM platforms, marketing tools, customer support platforms, and other business-critical applications
Help establish scalable operational processes and governance models that improve consistency, reliability, and speed of execution across teams
Manage and mentor team members while contributing as an individual contributor when needed
Act as a bridge between technical and non-technical stakeholders, ensuring alignment, communication, and follow-through across initiatives

Requirements

What you’ll need

6-8+ years of experience in enterprise systems, business systems operations, technical program management, or related operational technology roles
Strong program and project management experience in complex, cross-functional environments
Experience managing external vendors, SaaS platforms, integrations, and operational technology initiatives
Strong operational mindset with the ability to balance strategic context and hands-on execution
Highly organized with strong follow-through, communication, and stakeholder management skills
Experience supporting operational systems within high-growth, multi-location, retail, hospitality, fitness, healthcare, or consumer-facing businesses preferred
Experience with Mindbody or similar operational platforms preferred
Familiarity with integrations, APIs, operational workflows, and SaaS ecosystems preferred
Ability to operate effectively in ambiguity while helping build scalable structure and process
Experience leading operational rollouts, testing coordination, launch readiness, or systems implementation initiatives preferred
Bachelor’s degree required; advanced degree preferred

Benefits

Comp & perks

Competitive starting salary, based on experience
Bonus eligibility based on performance
Monthly cell phone stipend
401k with employer match
Health, dental, & vision insurance
Flexible PTO
Free drop in classes at [solidcore]
And MORE

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

enterprise systemsbusiness systems operationstechnical program managementproject managementoperational technologyintegrationsAPIsQA testingconfigurationtroubleshooting

Soft Skills

organizational skillscommunication skillsstakeholder managementfollow-throughoperational mindsetleadershipproblem-solvingcollaborationadaptabilityprocess improvement

Certifications

Bachelor's degreeadvanced degree