Member Engagement Representative

Solera, Inc.

Member Engagement Representative connecting U.S. members with Solera Health’s healthcare programs.

Posted 8/17/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and call center operations, with a focus on effective communication, problem resolution, and member engagement. Proficient in navigating multiple computer systems and maintaining high performance metrics.

Highest-signal resume keywords

Customer Service ExperienceCall Center ToolsWritten And Verbal CommunicationInsurance VerificationTyping Speed Of 45 Words Per Minute

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Insurance VerificationMedical TerminologyPerformance MetricsDocumentation AccuracyContinuous Improvement

Soft Skills

ProfessionalismEmpathyOrganizational SkillsGoal Motivation

Tools & Technologies

Call Center ToolsChat PlatformsMultiple Computer Systems

Industry Keywords

Healthcare WorkflowsWellness ProgramsMember ExperienceOutbound Campaigns

About the role

Key responsibilities & impact

Engage with members via phone, email, and live chat to answer questions and provide excellent service
Assist participants in qualifying for and selecting the right health or wellness programs
Resolve inquiries, disputes, and escalations with professionalism and empathy
Support outbound campaigns and outreach efforts to engage potential members
Verify insurance benefits and eligibility using healthcare workflows, billing, and medical terminology
Maintain performance metrics and quality standards
Collaborate with teammates and share feedback to improve processes and the member experience
Represent Solera Health’s mission and values in every interaction

Requirements

What you’ll need

1–2 years of customer service or call center experience required
High school diploma required
Bachelor’s degree preferred
Comfortable navigating multiple computer systems, call center tools, and chat platforms
Strong written and verbal communication skills
Ability to explain complex information simply
Motivated by goals, quality standards, and continuous improvement
Accurate and organized when documenting information
Minimum typing speed of 45 words per minute
Reliable, high-speed internet suitable for video calls and remote system access

Benefits

Comp & perks

Remote flexibility; work from home
Classroom-based training during Week 1
Ride-along training with a seasoned team member during Week 2
Ongoing coaching, regular feedback, performance check-ins, and growth opportunities
Supportive, collaborative team culture
Opportunities to grow into other roles across healthcare operations and beyond