Strategic Account Manager

Solera, Inc.

Account Manager for Solera Dealer Solutions responsible for customer retention and relationship management. Collaborating with dealers to enhance product adoption and drive operational improvements.

Posted 7/28/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer relationships within the automotive SaaS industry, focusing on retention and expansion strategies. Proficient in analyzing dealership workflows and utilizing CRM and DMS platforms to drive customer satisfaction and product adoption.

Highest-signal resume keywords

Automotive SaaS ExperienceCustomer Relationship ManagementDealership Operations KnowledgeData Analysis and InsightsAccount Planning Methodologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Book ManagementContract ExecutionNegotiation StrategyBusiness Review ConductingPerformance KPI Monitoring

Soft Skills

Excellent CommunicationRelationship-BuildingPresentation Skills

Tools & Technologies

Automotive DMSCRM PlatformsFix Ops Service SchedulingMarketing Platforms

Industry Keywords

Dealership TechnologyOEM ProgramsCompliance StandardsBDC ManagementDigital Marketing

About the role

Key responsibilities & impact

Serve as the main point of contact for dealer leadership, including Dealer Principals, General Managers, Fixed Ops Directors, BDC Managers, and OEM field reps.
Build deep, trusted relationships that strengthen long-term loyalty and strategic alignment.
Conduct proactive business reviews, executive updates, and ongoing communication touchpoints.
Own renewal preparation, negotiation strategy, and contract execution for assigned accounts.
Identify at-risk accounts early and collaborate with internal teams to develop recovery plans.
Drive expansion revenue through cross-sell and upsell of additional modules across the portfolio: CRM: lead management, showroom, BDC optimization.
Partner with Solution Performance Managers/SMEs to ensure customers fully adopt and utilize their solutions.
Monitor product utilization, customer satisfaction, support ticket trends, and performance KPIs.

Requirements

What you’ll need

3–6+ years in automotive SaaS, dealership technology, or automotive retail operations.
Strong understanding of dealership workflows across fixed ops, variable ops, CRM, and marketing.
Experience managing a customer book of business, with accountability for retention and expansion.
Excellent communication, relationship-building, and presentation skills.
Ability to analyze data and translate insights into customer recommendations.
Experience with automotive DMS, CRM, Fix Ops Service Scheduling/Inspection, and Marketing platforms (preferred).
Background in dealership operations (BDC, service lane, sales management, or digital marketing) (preferred).
Familiarity with OEM programs, certification requirements, and compliance standards (preferred).
Prior success using account planning methodologies (e.g., plan-on-a-page, mutual success plans, health scoring frameworks) (preferred).

Benefits

Comp & perks

EQUAL OPPORTUNITY EMPLOYER
Professional development opportunities