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Customer Service Representative, Danish
SolenisCustomer Service Representative resolving complex customer issues for Solenis, a global water and hygiene solutions provider. Mentoring representatives and improving service performance while supporting Danish- and English-speaking customers.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service management, with a focus on resolving complex issues, mentoring team members, and enhancing service processes. Proficient in both Danish and English, with strong communication and problem-solving abilities.
Highest-signal resume keywords
Customer Service ExperienceProficiency In Danish And EnglishCRM Tools ExperienceCommunication SkillsProblem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
ProfessionalismMentoringRelationship Building
Tools & Technologies
CRM ToolsService Platforms
Certifications & Qualifications
High School Diploma
Industry Keywords
Customer ServiceService QualityTeam PerformanceEU Work Eligibility
About the role
Key responsibilities & impact- Resolve escalated or complex customer issues with professionalism
- Mentor and train entry-level Customer Service Representatives
- Identify and support improvements in service processes
- Help monitor service quality and team performance
- Build and maintain strong customer relationships
- Provide expert support for complex customer needs
- Help manage overall customer service performance
Requirements
What you’ll need- Proficiency in Danish and English is a must
- 2+ years of customer service experience
- Excellent communication and problem-solving skills
- Experience with CRM tools and service platforms
- High school diploma required
- All candidates must be eligible to work in the EU area
Benefits
Comp & perks- Private medical care by Lux-MED
- Life insurance by UNUM
- Employee retirement plan (PPE) after trial period
- Sports card (Multisport) - partially employer-funded
- Employee Assistance Program for Employees and Families
- Opportunities for professional growth and development
- Comprehensive benefits
- Competitive compensation