Customer Service

Solenis

Customer Service role managing order processing, complaints, and supporting key customers at Solenis. Working in Makati, Philippines with opportunities for professional growth.

Posted 6/11/2026full-timeMakati • 🇵🇭 PhilippinesJuniorMid-LevelWebsite

ATS Keywords

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Hard Skills

order managementcomplaint managementcustomer serviceERP systemsSAPMicrosoft WordMicrosoft ExcelGmailGoogle Docs

Soft Skills

communication skillsproblem identificationteam collaborationrelationship buildingadaptabilitytime management

Industry Keywords

customer complaintsorder to payment processcontrol reportsservice improvementbusiness language fluency

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Process all orders efficiently, accurately and in line with policies and procedures
Run and follow up on various control reports to ensure that the order to payment process is fulfilled
Handle and close customer complaints on time
Collaborate with other functions to close complaints
Build relationships with key customers
Act as a point of reference for the Sales Teams for all issues relating to the order process and distribution
Communicate with Sales Account Managers, enabling complete visibility of key Customer issues
Attend relevant meetings to identify ways to improve the service we offer
Attend all relevant training courses to develop skills and increase knowledge of products

Requirements

What you’ll need

Preferred up to 2 years prior Customer Service Experience or university degree
Fluent in business language of customer, with strong written and verbal communication skills
Experience in order and complaint management
Capable of working in a dynamic team environment
Works within established procedures with a moderate level of supervision
Identifies problems and relevant issues in straightforward situations
Computer Skills, preferably with experience in Gmail and Google docs and Microsoft Word/Excel
SAP - ERP system knowledge preferred
Flexible with work hours if required to cover holiday calendars
Fluency in English is required and fluency in any of the languages from Mandarin, Malay, Bahasa Indonesia , Bahasa Malaysia preferred

Benefits

Comp & perks

Competitive compensation
Comprehensive benefits, including medical, dental and vision insurance
401(k) plan
Numerous opportunities for professional growth and development