Key Account Manager

Solenis

Key Account Manager managing and developing strategic customer relationships for alumina customers at Solenis. Driving organic business growth while delivering exceptional account management for customers in Busselton and Bunbury.

Posted 6/9/2026full-timeRemote • 🇦🇺 AustraliaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

managing and developing strategic customer relationships across the Busselton and Bunbury regions.
delivering exceptional account management for Solenis' alumina customers by implementing structured and professional account management practices.
driving organic business growth through the introduction of additional applications, products, and equipment solutions,
continuously identifying opportunities to enhance profitability and value creation within existing customer accounts.
Conduct regular customer reviews
Monthly reporting (or as specified)
Manage pricing and budgets
Initiate and conduct return on investment (ROI) projects
Implement customer management & service plan
Day to day management of support engineers/service technicians and contractors including carrying out performance reviews and managing any performance issues
Chemical usage monitoring
Alumina Process knowledge
Dosing equipment adjustments, mechanical repairs
Routine Service Duties as required

Requirements

What you’ll need

Strong commitment to safety with the ability to identify hazards and follow safe work practices.
Proven troubleshooting and problem-solving skills.
Effective communication and customer relationship management abilities.
Results-driven with the ability to work independently and as part of a team.
Strong organisational skills with the ability to priorities and manage workload with minimal supervision.
Flexible and willing to travel as required.
Current driver's license.
Experience with boilers and/or cooling towers preferred.
Strong mechanical aptitude.
Previous experience in sales, service, or account management is advantageous.
Degree in Chemistry, Science, Engineering, or a related field, or a minimum of 3 years’ experience in the alumina processing and chemical industry.
Must reside in, or be willing to relocate to, Busselton or Bunbury.

Benefits

Comp & perks

competitive compensation
comprehensive benefits, including medical, dental and vision insurance and a 401(k) plan
numerous opportunities for professional growth and development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementcustomer relationship managementtroubleshootingproblem-solvingmechanical repairschemical usage monitoringdosing equipment adjustmentsROI projectsbudget managementalumina process knowledge

Soft Skills

effective communicationresults-drivenorganizational skillsability to prioritizeindependent workteam collaborationflexibilitycommitment to safety

Certifications

current driver's license