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About the role
Key responsibilities & impact- Lead and transform the Technical Customer Service (TCS) function across Europe
- Align and elevate TCS practices across countries
- Strengthen customer satisfaction through consistent, high-quality service delivery
- Turn service into a true driver of after-sales growth and competitive advantage
- Build a scalable, future-ready service model, including third-party ecosystems and fleet optimization
- Engage with local teams, assess current operations, and drive alignment on the ground
- Drive continuous improvement of customer satisfaction (KPIs, service quality, responsiveness)
- Ensure consistent, high-quality service delivery across markets
- Act as a key voice of the customer within the organization
- Define and implement the European TCS strategy, aligned with business objectives
- Support local teams in structuring and optimizing their service organizations
- Lead the optimization of core service processes and workflows
- Develop and manage a robust network of third-party service providers
- Support business growth by embedding TCS value into tenders and contracts
- Identify and deploy strategies to grow after-sales revenue
Requirements
What you’ll need- Proven experience in a Service leadership role within an international environment
- Strong track record in team leadership, coaching, and organizational development
- Ability to operate at both strategic and operational levels
- Experience driving process improvement and service transformation
- Strong analytical mindset with data-driven decision-making
- Excellent stakeholder management and communication skills
- Comfortable working in a matrix, cross-functional environment
- English is required
- Fluency in another European language (French or German strongly preferred)
Benefits
Comp & perks- Competitive compensation
- Comprehensive benefits, including medical, dental and vision insurance
- 401(k) plan
- Numerous opportunities for professional growth and development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
service transformationprocess improvementdata-driven decision-makingKPI managementservice delivery optimizationthird-party service managementfleet optimizationcustomer satisfaction measurement
Soft Skills
team leadershipcoachingorganizational developmentstakeholder managementcommunicationstrategic thinkingoperational managementcross-functional collaborationanalytical mindset