Customer Support, Automation Specialist, Operations Analyst I

Solenis

Customer Service Analyst driving reporting and data initiatives at Solenis. Turning raw data into actionable insights and automated workflows supporting Customer Service and Commercial teams.

Posted 5/13/2026full-timeRemote • 🇪🇬 EgyptMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CloudPythonTableauVBA

About the role

Key responsibilities & impact

Driving Core Reporting: Execute and deliver daily, weekly, and monthly reports covering key customer service metrics, order fulfillment statuses, and evolving KPIs to support shifting business needs.
Data Processing & Automation: Extract, analyze, and process complex datasets from SAP and Salesforce.
You will leverage advanced Excel capabilities (Power Query/Power Pivot) alongside light VBA or Office Scripts to automate tasks and extractions (like SAPGUI).
Workflow & Ticket Management: Oversee and optimize mini ticketing systems to handle internal operational requests.
You will build and manage these workflows utilizing Smartsheet, SharePoint lists, or Microsoft Power Apps.
Cross-Functional Support: Act as a trusted data partner to CS, Back-Office, and Commercial stakeholders, ensuring they have accurate and timely information.
Agile Problem Solving: Field and fulfill ad-hoc data requests and occasional dashboard development with precision as they arise.

Requirements

What you’ll need

Advanced Excel, VBA & Office Scripts: Strong command of structured data handling, formulas, and pivot tables.
Process Automation: Hands-on experience creating and managing workflows using SharePoint lists and Power Automate Cloud.
Business Intelligence Tools: Comfortable navigating Tableau and/or Power BI as an end-user, with the ability to handle occasional Power BI development tasks.
System Skills: Solid navigation skills in SAP for data extraction, paired with basic familiarity with Salesforce.
Exceptional Organization: You are dependable and highly organized, capable of managing multiple recurring deadlines without dropping the ball.
Clear Communication: Concise communication skills with the confidence to collaborate effectively across diverse teams and departments.
Bonus Points (Nice to Have): Basic Python awareness for those extremely rare, one-off scripting needs.
Experience with Smartsheet or similar workflow management tools.
A foundational understanding of Order-to-Cash (O2C) or supply chain processes.

Benefits

Comp & perks

medical, dental and vision insurance
401(k) plan
numerous opportunities for professional growth and development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Advanced ExcelVBAOffice ScriptsData ProcessingProcess AutomationTableauPower BISAPSalesforcePython

Soft Skills

Exceptional OrganizationClear CommunicationAgile Problem Solving