FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Customer Service Representative, English
SolenisCustomer Service Representative handling customer orders and complaints in a hybrid role. Working with logistics teams and managing customer satisfaction in a sustainable chemical production environment.
About the role
Key responsibilities & impact- Receive, enter and manage customer orders from order receipt to shipment of product and any returns
- Respond to routine customer enquiries concerning orders
- Track the status of orders in the report and communicate issues and solutions; cooperation with our plants in Europe and external warehouses; cooperation with our logistics provider
- Receive, enter and manage customers’ complaints in internal claims’ tool
- Track the status of complaints in the report
- Proactive work to solve customers’ complaints; cooperation with our transport providers, logistics department, credit and collection, sales team and others
- Giving feedback to customers regarding the status of complaints
Requirements
What you’ll need- Some professional experience in customer service or administration area, candidates after internships within logistic area are also very welcomed
- Fluent English
- Strong communication and interpersonal skills, as well as ability to work in a multicultural environment
- Team player with creativity, engagement high level of multitasking skills
- Knowledge of Microsoft Word, Excel, SAP (will be an advantage)
Benefits
Comp & perks- Hybrid working schedule - office in Warsaw (Poland) has earned WELL Platinum Certification from the International WELL Building Institute
- Private medical care by Lux-MED
- Life insurance by UNUM
- PPE after trial period
- Sports card (Multisport)
- Company Social Fund
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceadministrationlogisticsmultitasking
Soft Skills
communicationinterpersonal skillsteam playercreativityengagement