Customer Service Representative, Finnish

Solenis

Customer Service Representative at Solenis managing complex customer needs and mentoring entry-level staff. Focused on service quality and customer satisfaction in the water treatment industry.

Posted 4/25/2026contractWarsaw • 🇵🇱 PolandJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Resolve escalated or complex customer issues with professionalism.
Mentor and train entry-level Customer Service Representatives.
Identify and support improvements in service processes.
Help monitor service quality and team performance.
Build and maintain strong customer relationships.

Requirements

What you’ll need

Proficiency in Finnish and English is a must
2+ years of customer service experience
Excellent communication and problem-solving skills
Experience with CRM tools and service platforms - SAP and Salesforce nice to have
High school diploma required; additional education a plus

Benefits

Comp & perks

Private medical care by Lux-MED
Life insurance by UNUM
Employee retirement plan (PPE) after trial period
Sports card (Multisport) - partially employer-funded
Employee Assistance Program for Employees and Families

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer service experienceCRM toolsSAPSalesforce

Soft Skills

communication skillsproblem-solving skillsmentoringtrainingservice quality monitoringrelationship building

Certifications

high school diploma