Product Support Technician, Tier 1 Support
The Home Depot
CitrixCloudDNSSMTP
Support Engineer Lawton OK
Solenis
full-time
Posted on:
Location: Oklahoma • 🇺🇸 United States
Visit company websiteSalary
💰 $69,000 - $115,000 per year
Job Level
Junior
About the role
- The primary focus is to provide comprehensive support for account operations, ensuring the effective, economical, and safe utilization of chemicals and equipment
- This entails collaborating closely with sales management to develop and execute chemical programs
- Communication with sales management regarding account activities is vital to keep all stakeholders informed
- Weekly reporting and inventory management are integral tasks to maintain oversight and accountability
- Conducting necessary testing at the account to verify the safety and efficacy of treatment programs is essential
- In the event of issues at customer sites, proactive engagement is key, promptly addressing concerns and collaborating with the sales management and customer teams to devise corrective strategies
- Data analysis plays a crucial role in evaluating program performance, aiding in decision-making processes for ongoing improvements
- A successful candidate will enjoy collaborating with and supporting process owners in a factory environment to proactively lead and implement continuous improvements
Requirements
- B.S. in Science or Engineering (preferred)
- 1-3 years industry experience (pulp & paper or water treatment preferred)
- Documented results making process improvements, solving complex and non-routine technical problems
- Project management experience
- Strong relationship building skills
- Good communication skills both written and oral with multiple organizational levels
- Experience learning new concepts and/or technology and applying them
- Ability to work with autonomy
- Must have a valid Driver’s License and acceptable Motor Vehicle Record
- Solid mechanical and electrical aptitude and skills
- Proficiency in MS Office programs (Word, Excel, PowerPoint)
