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Customer Success Manager
Solakon GmbH. Support the Customer Success team with open inquiries and issues .
About the role
Key responsibilities & impact- Support the Customer Success team with open inquiries and issues
- Provide telephone and written customer support via a ticketing system
- Assist team members with onboarding new employees
- Optimize internal workflows in collaboration with various teams
- Respond courteously to customer questions by phone and help customers use the products
Requirements
What you’ll need- Problem-solving mindset
- Initial experience in customer-facing roles or customer service
- Conscientiousness and reliability
- Strong communication skills
- Team player
- Willingness to collaborate across departments
Benefits
Comp & perks- Great team spirit
- Collegial atmosphere with flat hierarchies
- High level of professionalism
- Regular team events (e.g., Highland Games, escape rooms, or paintball)
- Continuing education and training encouraged
- Equipped with the latest Apple technology
- Open feedback culture
- Enjoyment of work is important
ATS Keywords
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Soft Skills
problem-solvingcommunicationteam playerconscientiousnessreliability