Technical Customer Success Manager

. As part of our Customer Success team, you will be the first point of contact for our customers and resolve their concerns and challenges.

Posted 3/9/2026full-timeRemote • 🇩🇪 GermanyJuniorWebsite

Key responsibilities & impact

As part of our Customer Success team, you will be the first point of contact for our customers and resolve their concerns and challenges.
Your focus will be on handling technical inquiries via phone and written communication.
You will advise our customers by answering their questions quickly and efficiently.
Technical support for balcony power plants: As an expert on our products, especially solar panels and inverters, you will be the contact person for technical queries.
Customer communication in the ticketing system: With initial experience in customer advising and ticketing systems, you will process and prioritize incoming inquiries with ease.
Telephone customer service: Thanks to your competence and service orientation, you will answer our customers' questions with charm on the phone and help them get the most out of our products.
Optimization of internal processes: You will work closely with different teams to ensure inquiries are resolved quickly and satisfactorily.
Onboarding new team members: Once you are familiar with your responsibilities, you will also support new team members by providing comprehensive onboarding in Customer Success.

What you’ll need

Technical affinity: You bring a basic technical understanding, preferably of how our products work, and are eager to continuously expand this knowledge to find the best solutions for our customers' problems as quickly as possible.
Customer orientation: You have at least one year of experience as a Junior Customer Success Manager or in a comparable position, preferably with experience in advising and/or technical troubleshooting with customers.
Conscientiousness & reliability: You perform your work reliably, independently, quickly, and carefully.
Strong communication: You can express yourself very well, are empathetic, and can explain complex issues simply.
Team player: You enjoy working in a young, motivated, and effective team and value cross-departmental collaboration and having fun at work.

Comp & perks

Great team spirit
Collegial atmosphere with flat hierarchies and plenty of drive while maintaining high professionalism.
Regular team events (e.g., Highland Games, Escape Room, or Paintball).
Training and professional development are encouraged and can be discussed freely.
Provision of the latest Apple equipment.

ATS Keywords

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Hard Skills & Tools

technical supportcustomer advisingtechnical troubleshootingsolar panelsinvertersticketing systemsprocess optimizationonboarding

Soft Skills

customer orientationconscientiousnessreliabilitystrong communicationempathyteam playerservice orientation