Solace

Solution Support Engineer

Solace

full-time

Posted on:

Location Type: Hybrid

Location: Bangalore • 🇮🇳 India

Visit company website
✨ AI Apply
Apply

Job Level

Mid-LevelSenior

Tech Stack

JavaLinux.NETUnix

About the role

  • Support Solace clients to ensure they have a good experience and solve technical issues that might arise.
  • Deliver a superior customer experience
  • Improving our infrastructure tooling, observability, and automation
  • Resolving incidents
  • Handling service requests and provisioning by the customers
  • Support partners and regional teams as part of a global team
  • Be on-call rotation and provide 12x7 off-hours support
  • Contribute to making the production environment more efficient, less error-prone, etc.
  • Actively involved in development for scalable deployment (automation, tooling, etc.)

Requirements

  • At least 5 years’ experience in a technical role (software development, technical support, QA etc.)
  • TCP networking, concepts, and troubleshooting
  • Unix/Linux System Administration
  • Programming experience in at least one of: Java, C, or .NET
  • Excellent English communication skills, both written and verbal
  • Strong personal commitment to quality and customer service
  • Ability to take initiative in a dynamic working environment.
  • Willing to provide 12x7 off-hours telephone support approximately one week per month
  • Legally able to work in India
Benefits
  • We believe in work-life balance and believe it’s important to love what you do
  • We have adopted a hybrid work model to create an inclusive working environment for everyone
  • Our training programs are top-notch (LinkedIn Learning, Mentorship program, Solace Academy)
  • Accommodations are available upon request for anyone taking part in the hiring process

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
TCP networkingUnix/Linux System AdministrationJavaC.NETautomationtoolingobservabilityincident resolutionservice request handlingscalable deployment
Soft skills
customer experiencecommunication skillscommitment to qualityinitiativeteam collaborationproblem-solvingadaptabilityattention to detailtime managementon-call support