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Solace

Director, Strategy – Operations

Solace

Director of Strategy & Operations at Solace leading operational initiatives to enhance scale and efficiency in healthcare. Partnering with leadership to drive impactful change and improve CX operations.

Posted 6/8/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact
  • Own end-to-end strategic and operational initiatives: From problem definition through implementation and measurement.
  • Partner with department leaders: Diagnose where their operations need to evolve for the next stage of scale, and co-own the work to get them there. This includes working closely with clinical leadership to design "lighter-touch" workflows that respect clinical judgment while ensuring efficiency.
  • Build the analytical foundation: Create frameworks for measuring operational performance across functions to replace decisions currently made by intuition.
  • Lead specific workstreams: Drive company efficiency, measure AI integration impact, and identify upstream drivers of CX volume to solve problems before they reach agents.
  • Run cross-functional projects: Take ownership of scale initiatives where no single department owns the outcome.
  • Shape the S&O function: Define how this team operates, how it engages with the rest of the company, and what profiles we hire next.

Requirements

What you’ll need
  • Open on background
  • Strong analytical foundation
  • Operational instincts
  • Credibility with highly specialized experts
  • A bias to ownership
  • Comfort with ambiguity and white space
  • Strong written and verbal communication
  • Nice to have: Experience in healthcare, regulated industries, or services businesses with a human delivery model.
  • Nice to have: Experience building an S&O, BizOps, or Chief of Staff function from scratch.

Benefits

Comp & perks
  • Applicants must be based in the United States.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
analytical frameworksoperational performance measurementAI integration impact measurement
Soft Skills
problem definitionownershipcomfort with ambiguitystrong written communicationstrong verbal communication