Community Engagement Associate

Solace

Community Engagement Associate managing social media and customer review responses. Supporting brand awareness and engagement through effective communication channels at Solace Health.

Posted 5/9/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Support day-to-day responses to customer channels, including Facebook, Instagram, Reddit, Trustpilot and Better Business Bureau
Collaborate with internal teams (CX, Marketing, Clinical Operations, Product) to triage escalations and ensure timely, compliant responses.
Identify recurring issues or emerging trends and share insights with Clinical Operations, CX, and Product teams.
Own response times and ensure we’re meeting SLA’s across channels.
Support proactive social strategies that strengthen our brand reputation.
Uphold brand tone and ensure all responses reflect our values and commitment to exceptional customer experience.

Requirements

What you’ll need

1+ years of experience in community management, internal communications, or PR with a strong preference for experience at venture-backed technology or consumer startups
Experience managing internal communication tools, knowledge management, and community platforms
Bachelor’s degree in a related discipline is preferred. A clinical background is strongly preferred.
A high level of agency and autonomy, coupled with a vision for what healthcare can and should be
Ability to maintain confidentiality, keep customer and company information secure, as well as exercise strong judgment and professionalism at all times.
Strong written communication skills, with the ability to explain complicated product and policy concepts in simple, jargon-free language using Solace’s brand voice.
A proactive nature, a sense of urgency, and a high degree of motivation to go above and beyond to meet the needs of our customers.
A creative approach to problem solving, and a sense of humor (because, hi, it’s the internet).

Benefits

Comp & perks

This is a rare opportunity to shape our customer and advocate community from the ground up at a company doing truly meaningful work.
You'll be a core part of a team building a culture where advocates feel supported, informed, and empowered to do what they do best: help people navigate the world's most complex healthcare system.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

community managementinternal communicationspublic relationsknowledge managementcustomer experiencesocial media managementescalation managementtrend analysisresponse time managementSLA management

Soft Skills

strong written communicationproactive naturesense of urgencyhigh motivationproblem solvingjudgmentprofessionalismcreativityconfidentialitybrand voice adherence