Director of Compliance
Solace
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- You will own compliance end-to-end.
- Build the Compliance Engine: Design and implement Solace’s compliance program across policies, controls, training, monitoring, and reporting built for a fast-moving, multi-state healthcare platform.
- Translate Regulation into Execution: Turn complex requirements (HIPAA, Medicare, state-level rules, payer dynamics) into clear, actionable processes that operators and advocates can follow.
- Own Marketplace Integrity: Define how Solace ensures its network of independent advocates operates safely, consistently, and in alignment with regulatory and ethical standards — without losing what makes them effective.
- Embed Compliance into the Product: Partner with Product and Operations to ensure compliance is built into workflows like advocate matching, patient communication, documentation, and claims support.
- Protect Patient Trust: Establish standards for privacy, data handling, and communication that reflect the reality of patients sharing highly sensitive information during critical moments.
- Risk Identification & Control Design: Identify where things can break, across care coordination, insurance support, and patient interactions, and implement pragmatic controls that reduce risk without slowing down execution.
- Audits & Investigations: Lead audits (internal and external), manage compliance reviews tied to Medicare and payer programs, and oversee investigations with speed and rigor.
- Documentation That Reflects Reality: Create policies and procedures that match how Solace actually operates, and evolve them as the product and model change.
- Monitoring & Reporting: Define KPIs and reporting that give leadership real visibility into compliance health, risks, and trends.
- Vendor & Partner Oversight: Ensure third-party tools and partners meet Solace’s standards for privacy, security, and regulatory alignment.
- Automation & Scale: Implement systems that reduce manual work, increase signal, and allow compliance to scale with the business.
Requirements
- 6–10+ years of experience in Compliance, Risk, Legal, or a related field, ideally in a high-growth environment.
- A bias toward action. You don’t just flag risk, you design and implement solutions.
- Comfort operating in ambiguity, especially in environments where regulation and business models are evolving.
- A builder’s mentality. You’ve built or scaled compliance programs in real-world, operationally complex settings.
- Strong judgment. You know how to balance patient safety, regulatory integrity, and business velocity.
- Ability to translate complex healthcare and payer regulations into clear, practical guidance.
- Excellent communication and influence skills. You can partner across Product, Ops, and external stakeholders while holding a high bar.
- Experience in healthcare, digital health, marketplaces, or similarly regulated environments strongly preferred.
- Experience with HIPAA, Medicare (including Advantage plans), and multi-state regulatory environments.
- Experience working with audits, investigations, and compliance program management.
Benefits
- Applicants must be based in the United States.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
compliance program managementrisk identificationcontrol designauditsinvestigationsKPI definitionreportingpolicy creationdata handlingautomation
Soft Skills
bias toward actionstrong judgmentexcellent communicationinfluence skillsability to operate in ambiguitybuilder's mentality