Technical Operations Specialist

Sokin

Technical Operations Specialist handling IT support and security operations for global payments provider Sokin. Ensuring compliance and delivering outstanding service across cloud and endpoint technologies.

Posted 6/20/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $120,000 - $140,000 per yearWebsite

Tech Stack

Tools & technologies

AWSAzureCloudDNSGoogle Cloud PlatformMacOSTCP/IP

About the role

Key responsibilities & impact

Manage and administer Office 365 services and related cloud productivity tools
Ensure end-user support SLAs, KPIs, and service objectives are met
Administer endpoint security including vulnerability management, patching, and hardening (Windows and macOS)
Lead vendor management and procurement processes for IT solutions and services
Develop, implement, and maintain IT policies, SOPs, and process documentation
Provide first line support for our platform alongside the global support team
Provide email security administration including encryption, spam protection, and DLP
Administer and manage Windows Defender and related endpoint protection platforms
Support global office locations with IT infrastructure and troubleshooting needs
Demonstrate security-first implementation in all technical and process decisions
Participate in compliance and audit readiness activities for SOC 2, DORA, PCI DSS, GDPR, and ISO 27001
Maintain expertise in MDM solutions (e.g.,Intune,ManageEngine EndpointCentral) and mobile security
Collaborate cross-functionally with Engineering, Product, and Operations teams
Support and administer identity and access management via Azure Entra ID
Drive IT initiatives around DLP, email encryption, endpoint hardening, and secure collaboration
Ensure effective documentation using Confluence, Jira, and other internal platforms
Continuously learn and support internal platforms, tools, and technologies as needed

Requirements

What you’ll need

5+ years of experience in IT support, security operations, or system administration roles
Strong understanding of IT operations, Microsoft 365, identity management, endpoint security, and cloud platforms (Azure, AWS, GCP)
Hands-on experience in email security, endpoint protection, and vulnerability management
Proficiency with Microsoft 365, Microsoft Entra ID, Conditional Access, MFA, and Windows/macOS administration
Experience with MDM and endpoint management tools such as Microsoft Intune, EndpointCentral, or similar
Experience supporting security platforms such as Microsoft Defender, Darktrace, Zscaler, or equivalent technologies
Good understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, Wi-Fi, and connectivity troubleshooting
Understanding of audit frameworks such as SOC 2, DORA, PCI DSS, and ISO 27001
Strong written and verbal communication skills with a customer-first attitude
Ability to document and streamline IT policies and processes
Highly proactive with a solution-driven and security-minded approach
Team player with cross-functional collaboration skills.

Benefits

Comp & perks

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Hard Skills & Tools

endpoint securityvulnerability managementpatchinghardeningemail securityidentity and access managementMDM solutionscloud platformsnetworking fundamentalsMicrosoft 365 administration

Soft Skills

strong written communicationstrong verbal communicationcustomer-first attitudeproactivesolution-driventeam playercross-functional collaboration