Commercial Customer Service Manager
SoHo Dragon
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Insert coin into servicing our B2B distributor network of arcade products in North America
- Plan road trips like bonus rounds with distributor teams to meet key customers and boost brand awareness
- Travel for face-to-face boss battles with customers and partners to build strong relationships
- Establish and nurture combo moves with existing partners to drive revenue growth and customer success
- Stay highly organized, self-motivated, and ready to juggle multiple priorities like a multiplayer match
- Participate in all key trade shows and local distributor shows in North America
- Coordinate new game test launches at distributor and customer sites
- Plan marketing activities with key distributors to keep the brand leaderboard strong
- Provide a detailed and accurate annual sales forecast
- Ensure marketing collaterals are ready in coordination with the marketing agency/in-house team
- Manage inventory levels in the US and sourcing in line with the sales forecast
- Work closely with the digital marketing team in India to set expectations and create buzz
- Prepare weekly and monthly reports and discuss with HQ against target sales and plans
Requirements
- Minimum 5 years of experience in the B2B arcade industry or coin-op redemption games
- Professional written and verbal communication skills
- Proven sales track record and channel development experience
- Experience in commercial customer support
- Ability to manage customer expectations and deliver a winning experience every time
Benefits
- This is a work-from-home setup with 50% travel in the US
- Explore potential distributors in North America
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales forecastingchannel developmentcustomer supportinventory managementmarketing coordination
Soft skills
professional communicationrelationship buildingorganizational skillsself-motivationmulti-tasking