Software-Schmiede Vogler & Hauke GmbH

IT Support — ERP Support

Software-Schmiede Vogler & Hauke GmbH

full-time

Posted on:

Location Type: Hybrid

Location: Neckarsulm • Germany

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Job Level

Junior

Tech Stack

ERP

About the role

  • Provide customer support for inquiries via phone, email and ticketing system
  • Conduct qualified first-level intake and initial processing of incidents, application questions and problem cases
  • Analyze situations and assess urgency and responsibilities
  • Coordinate customer issues across different departments
  • Ensure clear handover of cases to the appropriate contacts
  • Monitor and follow up on open tickets and requests
  • Document all cases and activities in the system

Requirements

  • Professional experience in IT support, helpdesk or application support
  • Completed vocational training in the IT field or an equivalent qualification
  • Very good German language skills, spoken and written
  • Clear, calm and solution-oriented communication — even in demanding situations
  • Structured way of working and ability to prioritize when handling multiple concurrent tasks
  • Good technical understanding
  • Ideally, experience with ERP systems, ticketing systems or software-supported business processes
Benefits
  • Flexible working hours & flexitime
  • Hybrid model (office + remote work) available after the probationary period
  • 30 days' vacation plus additional time off at Christmas and New Year's Eve
  • Subsidy for a BusinessBike
  • Contribution toward workplace/prescription glasses
  • fitness|schmiede — weekly online fitness class
  • Modern office in Neckarsulm with open workspace, air conditioning and a roof terrace
  • Modern work equipment — also for your remote setup (laptop, headset)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT supporthelpdesk supportapplication supporttechnical understandingincident processingproblem analysiscase documentation
Soft Skills
solution-oriented communicationcalm under pressurestructured workingprioritizationinterdepartmental coordination
Certifications
vocational training in IT