Call Center Support

Softthink Solutions

Provide technical support for Microsoft Office applications as part of a remote Help Desk team. Troubleshooting issues and assisting end-users with MS Office tools and IT systems.

Posted 4/23/2026part-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact for end-users, providing technical support for Microsoft Office (Word, Excel, PowerPoint) and other IT systems.
Troubleshoot and resolve issues related to MS Office applications, including formatting problems, data corruption, and functionality errors.
Offer guidance and training to end-users on best practices and advanced features of Microsoft Office tools.
Manage and maintain ticketing systems to track, prioritize, and document user requests and resolutions.
Assist with hardware, software, and basic network troubleshooting as needed.
Collaborate with IT teams to escalate and resolve complex technical issues.
Ensure all support requests are addressed within defined service-level agreements (SLAs).
Create and update technical documentation, FAQs, and user guides specific to MS Office applications.
Stay informed about updates and new features in Microsoft Office to enhance support services.

Requirements

What you’ll need

Minimum of two (2) years of continuous experience in a Help Desk Support role, with a focus on Microsoft Office applications.
Proven expertise in troubleshooting and resolving issues in Microsoft Word, Excel, and PowerPoint.
Strong ability to work independently and collaboratively with technical teams.
Excellent written and oral communication skills to provide clear guidance and support.
Motivated and results-oriented mindset with a commitment to delivering exceptional customer service.
Familiarity with Office 365 administration and troubleshooting (preferred).
Experience creating user guides or training materials for MS Office tools (preferred).

Benefits

Comp & perks

Opportunities to work with leading multinational clients.
A comprehensive portfolio of solutions that span leading-edge technologies from Enterprise Architecture to Business Intelligence to Quality Assurance.
Established methodologies, processes, and mentoring to maximize efficacy and efficiency.
A growing R&D division continually exploring and pioneering the latest technological developments in a variety of disciplines.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingtechnical supportMicrosoft OfficeMS WordMS ExcelMS PowerPointOffice 365 administrationuser guide creationnetwork troubleshootingticketing systems

Soft Skills

communication skillscollaborationindependencecustomer serviceresults-orientedmotivatedguidancetrainingproblem-solvingdocumentation