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Business Account Manager
SOFTSWISSBusiness Account Manager strengthening client relationships for SOFTSWISS’s online casino infrastructure platform. Developing client strategies, resolving issues, and supporting satisfaction and business growth.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in account management and customer success, with a strong focus on building and maintaining client relationships. Proficient in understanding client business operations and proposing effective solutions to enhance client satisfaction and growth.
Highest-signal resume keywords
Account ManagementCustomer Success ManagementClient Relationship DevelopmentCommunication SkillsNegotiation Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Process KnowledgeProject Metrics TrackingClient Development Strategies
Soft Skills
Team CollaborationProblem Solving
Industry Keywords
IT IndustryClient SatisfactionCasino Platform
About the role
Key responsibilities & impact- Establish and nurture strong long-term relationships with clients and key people on the client’s side
- Understand client business specifics and how it operates
- Identify potential issues and problems facing the client’s business in collaboration with the team and the client’s key people
- Propose solutions to address client business issues
- Create client development plans and strategies
- Maintain general client satisfaction and support growth in close collaboration with the casino platform team
- Resolve ongoing issues and problems
- Forecast and track key project metrics
Requirements
What you’ll need- English B2
- Russian B2
- Strong communication, negotiation, and team collaboration skills
- Strong knowledge of the IT industry and major business processes
- 2+ years of experience in account management and/or customer success management
- Previous experience creating and implementing strong client relationships
Benefits
Comp & perks- Private health insurance
- Sports benefits
- Comprehensive Mental Health Program
- Free English lessons (online)
- Local language courses
- Paid time off
- Maternity leave support
- Referral program rewards
- Upskilling, internal workshops, and participation in professional conferences and corporate events