Junior Payment Account Manager

SOFTSWISS

Junior Payment Account Manager building PSP client relationships and optimizing payment operations at SOFTSWISS. Analyzing payment performance, resolving operational issues, and coordinating internal teams.

Posted 8/12/2026full-timeRemote • 🇵🇱 PolandJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management and account management within the Fintech and Payments sectors, with strong analytical and communication skills to enhance service quality and operational efficiency.

Highest-signal resume keywords

Client Relationship ManagementAccount ManagementAdvanced English ProficiencyAnalytical SkillsProactive Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Understanding of IT IndustryPayment Performance Metrics MonitoringDevelopment PlanningBasic Understanding of Platform FunctionalityKnowledge of Devcode

Soft Skills

Strong Communication SkillsNegotiation SkillsTime Management SkillsWillingness to Learn and Grow

Industry Keywords

FintechPaymentsPayment Service ProviderGamblingIGaming

About the role

Key responsibilities & impact

Develop and maintain long-term relationships with clients and key stakeholders on the client side
Understand client business models, operational processes, and payment-related needs
Monitor and forecast key payment performance metrics
Create development plans for assigned clients
Collaborate with PSP Business Development, Technical teams, Business Account Managers, and other stakeholders to resolve issues and drive successful outcomes
Communicate client requirements and feedback to internal teams
Identify opportunities to improve account management processes and implement initiatives that enhance efficiency and service quality

Requirements

What you’ll need

Experience in client-facing roles involving relationship management, account management, or customer success
Strong communication, negotiation, and analytical skills
Advanced English proficiency (B2 level or higher)
Russian native-level proficiency
Good understanding of the IT industry and key business processes
Strong time management skills
A proactive mindset with a strong willingness to learn and grow professionally
Experience in Fintech, Payments, or Payment Service Provider (PSP) environments is nice to have
Previous account management experience is nice to have
Familiarity with the Gambling or iGaming industry is nice to have
Basic understanding of platform functionality and knowledge of Devcode is nice to have

Benefits

Comp & perks

Full-time remote work opportunities and flexible working hours
Private insurance
Additional 1 Day Off per calendar year
Sports benefit
Comprehensive Mental Health Programme
Free online English lessons with a native speaker
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events