Junior First Line Support Specialist

SOFTSWISS

First Line Support Specialist resolving website issues for SOFTSWISS’s digital environment. Handling inquiries, troubleshooting, documentation, and escalations from the Tbilisi office on rotating shifts.

Posted 8/11/2026full-timeTbilisi • 🇬🇪 GeorgiaJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in English at B2 level or higher, with strong problem-solving abilities and a commitment to maintaining high operational quality in customer support environments. Capable of efficiently managing multiple tasks and collaborating across departments while adhering to a 2/2 shift schedule.

Highest-signal resume keywords

English Proficiency (B2 Level)Excellent Typing SpeedCustomer Support ExperienceProblem-Solving AbilityAbility to Work in a 2/2 Shift Schedule

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

PatienceEmpathyTeam PlayerAccountability

Tools & Technologies

Internal ToolsWorkflows

Industry Keywords

Customer SupportOperational QualityDigital Environment

About the role

Key responsibilities & impact

Respond to inquiries and requests professionally and efficiently
Provide comprehensive guidance and support to ensure smooth and uninterrupted service performance
Use internal tools and workflows effectively
Escalate complex or unresolved cases to the appropriate team with detailed documentation
Maintain high quality and accuracy in all communications and task handling
Handle a high volume of tasks efficiently while maintaining professionalism
Collaborate closely with various departments across the company
Contribute to the smooth operation and continuous improvement of the digital environment
Work from the office in Tbilisi
Follow a 2/2 shift schedule with 12-hour day/night shifts

Requirements

What you’ll need

English proficiency at B2 level or higher
Strong soft skills, including patience, empathy, and problem-solving ability
Excellent typing speed
Ability to work efficiently with multiple software tools
Team player with a strong sense of accountability
Ability to ensure smooth processes and maintain high operational quality
Availability to work a 2/2 schedule with 12-hour day/night shifts
Prior customer support experience is nice to have, not required

Benefits

Comp & perks

Private health insurance
Sports benefits
Comprehensive Mental Health Program
Free English lessons (online)
Local language courses
Paid time off
Maternity leave support
Referral program rewards
Upskilling, internal workshops, and participation in professional conferences and corporate events