Business Account Manager

SOFTSWISS

Sportsbook account manager growing B2B operator revenue for SOFTSWISS. Managing operator relationships, platform performance, integrations, renewals, and commercial growth.

Posted 8/7/2026full-timeRemote • 🇵🇱 PolandJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing B2B sportsbook operators, focusing on client relationship management, operational excellence, and data-driven performance analysis. Proficient in contract negotiations, upselling strategies, and compliance with industry regulations.

Highest-signal resume keywords

B2B Account ManagementSportsbook Operations KnowledgeFluent in English and RussianCRM Systems ExperienceKPI-Based Decision-Making

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementBusiness DevelopmentPerformance AnalysisContract NegotiationRevenue Growth StrategiesData AnalysisOperational ExcellenceClient Relationship ManagementUpsellingMarket Regulations Compliance

Soft Skills

Strong Communication SkillsNegotiation SkillsRelationship-Building Skills

Tools & Technologies

CRM SystemsAnalytics Tools

Industry Keywords

IGamingSportsbookB2B SaaSBetting MarketsOperator Performance Reviews

About the role

Key responsibilities & impact

Manage a portfolio of B2B sportsbook operators, maintaining strong client relationships and ensuring daily operational excellence
Act as the primary point of contact, coordinating operator requests and communicating updates clearly and efficiently
Collaborate with Technical Account Managers to support integrations, troubleshoot issues, and implement improvements
Conduct regular operator performance reviews and platform audits, recommending product updates and promotional strategies
Track and analyse operator KPIs to suggest revenue-boosting opportunities and strategic betting events
Handle contract renewals, upsell additional features, and negotiate commercial terms to drive business growth
Ensure timely and accurate monthly invoicing, reporting, and compliance with internal and market regulations

Requirements

What you’ll need

Fluent in English (B2+) written and spoken
Fluent in Russian (B2) written and spoken
Minimum 2 years in account management, customer success, or business development in iGaming, sportsbook, or B2B SaaS
Proven experience managing multiple B2B clients or operators
Solid knowledge of sportsbook operations, betting markets, and industry trends
Strong communication, negotiation, and relationship-building skills
Experience with CRM systems, analytics tools, and KPI-based decision-making
Experience with upselling and revenue growth strategies is a plus
Data-driven mindset with the ability to analyse operator performance and take proactive action
Familiarity with internal workflows across TAMs, product, and sales teams
Knowledge of Portuguese, Spanish, or German is a plus

Benefits

Comp & perks

Full-time remote work opportunities
Flexible working hours
Private insurance
Additional 1 Day Off per calendar year
Sports program compensation
Comprehensive Mental Health Programme
Free online English lessons with a native speaker
Generous referral program
Training and internal workshops
Participation in international professional conferences and corporate events