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Job Level
About the role
- Lead all community efforts and be the go-to person in primary community spaces
- Actively manage our primary community channels (Slack, Twitter, etc.)
- Monitor, track, and report on feedback from social and online reviews
- Create and run community initiatives such as events, workshops, and Q&As
- Create and run new and existing programs such as Ambassador, Expert, Influencer programs
- Be the face of Softr’s community and engage in discussions around Softr on social
- Propose and experiment with new initiatives for B2C & B2B customers
- Work closely with product and marketing teams to shape product roadmap & GTM strategy
Requirements
- Experienced Community Manager that worked with a SaaS product
- 3+ years of experience in a Community Management or Customer Success role, ideally from a successful startup or scale-up
- Passion for no-code and automation
- Excellent written and verbal communication skills
- Love for solving problems
- You care deeply about users
- Urgency is your mindset
Benefits
- Competitive salary and equity options
- Fully remote and flexible work schedule
- High ownership, zero bureaucracy
- Annual company retreat and team gatherings
- Opportunity to build up sales motion from the ground up and have an outsized impact on the company’s trajectory
- Work directly with the founders and leadership team
- A daily dose of customer love and positive feedback that rewards your work
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Community ManagementCustomer SuccessSaaSNo-codeAutomation
Soft Skills
CommunicationProblem-solvingUser empathyUrgency