Junior IT Services Analyst

Softplan

IT Analyst coordinating customer relations for a leading software company. Focusing on digital transformation and improving public sector efficiency in Brazil.

Posted 5/22/2026full-timeManaus • 🇧🇷 BrazilJuniorWebsite

About the role

Key responsibilities & impact

Act as the primary point of contact between the company and the clients that make up the contract management group, ensuring clear and strategic communication;
Monitor and support clients with their requests and needs, providing necessary guidance to internal teams;
Develop close relationships with the client portfolio, delivering a consultative, best-in-class experience;
Work proactively and decisively, anticipating client needs, risks and opportunities;
Prepare and present strategic reports, tracking KPIs, results and action plans;
Promote synergy between clients and internal departments, facilitating problem resolution and operational alignment;
Communicate strategic outcomes and support value generation for clients;
Identify commercial opportunities and support initiatives to expand and strengthen client relationships.

Requirements

What you’ll need

Bachelor's degree in Systems Analysis and Development, IT, Business Administration, Law, Computer Science, or related fields;
Experience in relationships with public sector organizations;
Experience in Customer Success and Customer Experience;
Knowledge of methodologies and ITIL;
Knowledge and experience with AI;
Availability to work a 6x1 schedule (six days on, one day off)

Benefits

Comp & perks

Meal allowance / meal voucher;
Health and dental insurance;
Home office allowance;
Profit sharing;
Voucher for setup kit;
Life insurance;
Birthday day off;
Health and wellness promotion program;
Partnerships and discounts.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SuccessCustomer ExperienceITILAI

Soft Skills

communicationrelationship buildingproblem resolutionstrategic thinkingproactive approach