Junior IT Services Analyst

Softplan

IT Services Analyst for Softplan, engaging in public sector process digitalization and automation solutions. Requires hybrid work in Ribeirão Preto with technology knowledge.

Posted 5/20/2026full-timeRibeirão Preto • 🇧🇷 BrazilJuniorWebsite

Tech Stack

Tools & technologies

JavaSQL

About the role

Key responsibilities & impact

Record, track and close user service requests;
Perform initial assessment of tickets and log additional information when necessary;
Provide users with guidance on operational questions, features and use of the solution's modules. Conduct training when required;
Investigate and perform initial (first-level) analysis of production incidents related to application functionality;
Handle tickets that require deeper evaluation from the perspective of business rules and specific configurations;
Analyze, diagnose and address production and UAT incidents critical to the operation of the solution's modules, and, if required, escalate them to the local second-level technical support when incidents fall outside your scope;
Digital mindset, curiosity about new technologies and an interest in understanding how Artificial Intelligence can transform processes, experiences and outcomes.

Requirements

What you’ll need

Availability to work on a hybrid basis in Ribeirão Preto, SP;
Bachelor's degree in technology or related fields;
Clear, concise communication and ease in interacting with clients and team members;
Experience in customer service;
Proactivity, ability to assess situations and a problem-solving profile;
Basic knowledge of BPMN, JavaScript and SQL;
Knowledge of or interest in Artificial Intelligence technologies: tools, applications and concepts.
Experience providing support to public sector organizations.

Benefits

Comp & perks

Meal allowance / food voucher;
Health and dental insurance;
Home office allowance;
Profit-sharing / performance bonus;
Setup kit voucher;
Life insurance;
Birthday day off;
Health and wellness promotion program;
Partnerships and discounts.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

BPMNJavaScriptSQLincident analysisticket managementproduction supportUAT supportapplication functionalitybusiness rules evaluationconfiguration analysis

Soft Skills

clear communicationclient interactionteam collaborationproactivityproblem-solvingcuriositydigital mindsettraining deliveryguidance provisionease of interaction

Certifications

Bachelor's degree in technologyBachelor's degree in related fields