Softplan

Junior IT Service Analyst

Softplan

full-time

Posted on:

Location Type: Hybrid

Location: Maceió • Brasil

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Job Level

Junior

About the role

  • Ensure excellence in oral and written communication with clients
  • Communicate assertively with clients and their teams about the tasks under your responsibility
  • Show empathy and a strong sense of responsibility when addressing client issues
  • Take initiative to propose improvements and identify root causes of customer problems or internal process issues
  • Maintain a digital mindset, be curious about new technologies, and be interested in how Artificial Intelligence can transform processes, experiences, and outcomes

Requirements

  • Experience in customer support and customer success processes
  • Investigative mindset
  • Basic to intermediate knowledge of databases
  • Currently enrolled in or holding a degree in Administration, Law, Systems Analysis and Development, Technology, or related fields
  • Knowledge of or interest in Artificial Intelligence technologies: tools, applications, and concepts
Benefits
  • Meal and/or food allowance (meal voucher/meal card)
  • Health and dental insurance
  • Home office allowance
  • Profit sharing (Participation in Profits and Results)
  • Voucher for setup kit
  • Life insurance
  • Birthday day off
  • GoGood | Nav
  • Health and wellness promotion program
  • Partnerships and discounts
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
databasesArtificial Intelligence
Soft Skills
oral communicationwritten communicationassertivenessempathyresponsibilityinitiativecuriosityinvestigative mindset
Certifications
degree in Administrationdegree in Lawdegree in Systems Analysis and Developmentdegree in Technology