Product Support Specialist

Softgic

Product Support Analyst for supporting and improving internally developed software products. Collaborating with developers and product teams to ensure quality and performance.

Posted 5/7/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Troubleshoot application issues by analyzing system behavior, data, and user workflows.
Act as a liaison between end users and development teams, clearly documenting and communicating issues, enhancements, and feedback.
Perform quality assurance testing in a product development environment, including: Release testing for new features and enhancements Regression testing to ensure existing functionality remains stable Develop, execute, and document test cases and test results.
Identify defects, validate fixes, and ensure issues are resolved before production releases.
Monitor product health using dashboards, logs, and alerts to proactively identify issues.
Support day-to-day product operations, ensuring system availability and performance.
Collaborate closely with developers and product teams to investigate root causes and recommend improvements.
Assist with operational processes related to deployments, updates, and system changes.

Requirements

What you’ll need

Strong understanding of software systems and application workflows.
Experience with SQL for querying data, validating issues, and supporting investigations.
Hands-on experience with QA and software testing in product development environments.
Familiarity with issue tracking and ticketing systems.
Experience supporting internally developed applications (preferred).
Experience with Power Apps and Power Automate (plus).
Ability to read and interpret logs, dashboards, and system metrics.

Benefits

Comp & perks

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Hard Skills & Tools

SQLQAsoftware testingtest casesregression testingrelease testingdefect identificationdata analysissystem monitoringapplication workflows

Soft Skills

communicationcollaborationproblem-solvingdocumentationanalytical thinkingattention to detailliaisonfeedback managementroot cause analysisoperational support