Audit Manager – Quality Review
Boulay
IT Support Specialist – Microsoft Ecosystem, O365, Intune
Softgic
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $1,400 per month
Job Level
JuniorMid-Level
About the role
- Provide first-line support for IT issues, including hardware, software, user accounts, and connectivity.
- Troubleshoot Windows OS and Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).
- Manage and support Intune-managed endpoints, ensuring compliance with security policies.
- Document incidents, troubleshooting steps, and resolutions accurately.
- Escalate unresolved issues to higher-level support when necessary.
- Use AI-based tools to accelerate troubleshooting and improve resolution accuracy.
- Maintain high standards of customer service through timely communication and follow-up.
- Coordinate with HR and management during onboarding and offboarding to ensure proper account setup, access control, and asset management.
- Act as a communication bridge between IT, HR, and business teams.
Requirements
- Strong troubleshooting skills across Microsoft 365 and Windows OS.
- Hands-on experience with Microsoft 365 Admin Center.
- Familiarity with Intune, endpoint management, and security fundamentals.
- Excellent English communication skills (written and verbal).
- Ability to learn new tools quickly and work independently.
- Security-minded attitude and awareness of compliance best practices.
- Proactive communicator who keeps end users informed and documents clearly.
- Resilient and calm under pressure, maintaining a customer-focused mindset.
- Experience using AI or automation tools to enhance IT support workflows (preferred).
- 2+ years in IT support or helpdesk roles, ideally in Microsoft environments.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingWindows OSMicrosoft 365Intuneendpoint managementsecurity fundamentalsMicrosoft 365 Admin CenterAI toolsautomation toolshelpdesk support
Soft skills
communicationcustomer serviceproactive communicationresiliencecalm under pressureindependencedocumentationlearning agilitycollaborationattention to detail
