softgate

Inside Sales Representative

softgate

full-time

Posted on:

Location Type: Hybrid

Location: Erlangen • 🇩🇪 Germany

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Job Level

Mid-LevelSenior

Tech Stack

ERP

About the role

  • You are the central point of contact between sales, project teams and customers: you keep processes running, ensure data and document organization, and monitor deadlines.
  • CRM & ERP data maintenance: you keep customer, contact, product and contract data in CRM and ERP clean, up to date and logically structured.
  • Quotes & tenders: you prepare and follow up on quotes, support tender processes and work closely with sales and technical teams — including providing input for field sales.
  • Order processing (customer & supplier): you review orders, create order confirmations, coordinate purchases with suppliers, and keep track of deadlines and project information.
  • Invoicing & contract management: you manage maintenance contracts, verify services, hand over billing data, support dunning procedures and ensure timely invoicing.
  • Customer communication: you are the point of contact for customers and prospects, collect feedback, follow up and ensure everyone stays informed.
  • Trade shows & events: you prepare trade show and event visits from a sales perspective, support follow-up and maintain leads in the CRM.
  • Sales transparency & teamwork: you contribute to accurate sales reporting and work closely with field sales, project management and specialist departments to accelerate decisions and processes.

Requirements

  • Fluent German (spoken and written) and good command of English.
  • Experience with CRM and ERP systems and comfortable working with digital processes.
  • Clear, open and professional communication – by phone, email and in direct customer interactions.
  • Structured, careful and reliable working style – you have an eye for detail and can see the bigger picture.
  • Open to technology and willing to learn: you are not required to be an IT expert but can quickly learn new tools, applications and digital workflows.
  • Proficient in MS Office, especially Word, Excel and Outlook.
  • Enjoy working in a team, take responsibility and keep an overview even when multiple tasks are running in parallel.
  • Proactive, solution-oriented and engaged – you look to improve and shape processes rather than just execute tasks.
Benefits
  • Opportunity to help shape and influence your role and the company
  • Open corporate culture
  • Informal, first-name culture from day one
  • 30 days of vacation
  • Corporate Benefits
  • Targeted training & professional development
  • Flexible working hours & remote work
  • Ergonomic workstations
  • Unlimited beverages
  • Team events
  • Employee profit-sharing
  • Underground parking for your bike or car
  • Bike leasing option
  • … and much more to enrich your workday!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
CRM systemsERP systemsorder processinginvoicingcontract managementdata maintenancequotes preparationtender processessales reportingproject management
Soft skills
communicationattention to detailteamworkproactivesolution-orientedstructured working stylereliabilityresponsibilitycustomer feedback collectionmultitasking