Partner Operations

SoftExpert - Software for Excellence

Partner Operations role at SoftExpert ensuring operational quality and partner governance. Administering partner onboarding and overseeing operational workflows.

Posted 4/15/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Lead the operational onboarding of partners: partner registrations, access provisioning, onboarding paths, operational rules, and activation checklist;
Manage and evolve PRM/Portal governance: workflows, forms, documentation, knowledge base, SLAs, and operational support for the team and partners;
Ensure data hygiene and standardization across the ecosystem: partner records, tier, specialty/offers, territory, owners, status, and key dates;
Run recurring program routines: QBR packs, executive reports, cadences (monthly/quarterly), and tracking outstanding items by stakeholder;
Ensure process compliance: contracts, approvals, evidence, and end-to-end traceability;
Drive continuous operational improvement: templates, checklists, validations, automations, and monitoring of operational KPIs;
Support the Alliances leadership with visibility and governance: dashboards, reports, and analyses for decision-making;

Requirements

What you’ll need

Experience in operations (Partner Ops, RevOps, Sales Ops, CS Ops, or Commercial Operations) in a B2B context;
Experience with processes and governance: defining workflows, SLAs, checklists, documentation, and standardization;
Experience with CRM and/or PRM/Portal (fields, rules, workflows, reports, and update routines);
Advanced/Fluent English (required) for written and oral communication with global partners and stakeholders (documentation, trainings, cadences, and QBRs);
Analytical mindset and strong attention to detail (data quality, consistency, and traceability);
Clear and concise communication to guide internal teams and partners on processes and rules;

Benefits

Comp & perks

🩺 Unimed Health Plan: No monthly fee for the primary member and only 30% co-payment
🤑 Annual Bonus: We recognize and reward your efforts with a special annual bonus
🍎 Meal Allowance or Food Voucher: Enjoy meals without payroll deduction, with a benefit of R$950.00
👩‍🏫 Education Assistance: Scholarships for language courses, undergraduate, graduate or specializations, with monthly reimbursement up to 70%
🦷 Dental Plan: Choose from three comprehensive plan options to care for your smile across Brazil
🎁 Employee Referral Bonus: Refer a friend and receive up to R$1,000.00
💻 Free Online Courses: Improve your skills with 100% free courses developed by SoftExpert
🏅 Internal and External Training: We invest in your growth through training programs
💊 Pharmacy Discount Program
💟 Life Insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

operationsprocess governanceworkflowsSLAschecklistsdocumentationdata hygieneoperational KPIsanalytical mindsetattention to detail

Soft Skills

clear communicationconcise communication