SoftExpert - Software for Excellence

Partner Operations

SoftExpert - Software for Excellence

full-time

Posted on:

Location Type: Remote

Location: Brazil

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About the role

  • Lead the operational onboarding of partners: partner registrations, access provisioning, onboarding paths, operational rules, and activation checklist;
  • Manage and evolve PRM/Portal governance: workflows, forms, documentation, knowledge base, SLAs, and operational support for the team and partners;
  • Ensure data hygiene and standardization across the ecosystem: partner records, tier, specialty/offers, territory, owners, status, and key dates;
  • Run recurring program routines: QBR packs, executive reports, cadences (monthly/quarterly), and tracking outstanding items by stakeholder;
  • Ensure process compliance: contracts, approvals, evidence, and end-to-end traceability;
  • Drive continuous operational improvement: templates, checklists, validations, automations, and monitoring of operational KPIs;
  • Support the Alliances leadership with visibility and governance: dashboards, reports, and analyses for decision-making;

Requirements

  • Experience in operations (Partner Ops, RevOps, Sales Ops, CS Ops, or Commercial Operations) in a B2B context;
  • Experience with processes and governance: defining workflows, SLAs, checklists, documentation, and standardization;
  • Experience with CRM and/or PRM/Portal (fields, rules, workflows, reports, and update routines);
  • Advanced/Fluent English (required) for written and oral communication with global partners and stakeholders (documentation, trainings, cadences, and QBRs);
  • Analytical mindset and strong attention to detail (data quality, consistency, and traceability);
  • Clear and concise communication to guide internal teams and partners on processes and rules;
Benefits
  • 🩺 Unimed Health Plan: No monthly fee for the primary member and only 30% co-payment
  • 🤑 Annual Bonus: We recognize and reward your efforts with a special annual bonus
  • 🍎 Meal Allowance or Food Voucher: Enjoy meals without payroll deduction, with a benefit of R$950.00
  • 👩‍🏫 Education Assistance: Scholarships for language courses, undergraduate, graduate or specializations, with monthly reimbursement up to 70%
  • 🦷 Dental Plan: Choose from three comprehensive plan options to care for your smile across Brazil
  • 🎁 Employee Referral Bonus: Refer a friend and receive up to R$1,000.00
  • 💻 Free Online Courses: Improve your skills with 100% free courses developed by SoftExpert
  • 🏅 Internal and External Training: We invest in your growth through training programs
  • 💊 Pharmacy Discount Program
  • 💟 Life Insurance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operationsprocess governanceworkflowsSLAschecklistsdocumentationdata hygieneoperational KPIsanalytical mindsetattention to detail
Soft Skills
clear communicationconcise communication