Program Consultant, AI
Softchoice
full-time
Posted on:
Location Type: Hybrid
Location: Toronto • 🇨🇦 Canada
Visit company websiteJob Level
SeniorLead
About the role
- Collaborate with AI Solutions Delivery Manager(s), Product Manager(s), the Portfolio Marketing team, and subject matter experts to create, improve, and implement product solutions
- Provide thought leadership and technical expertise to ensure solutions are aligned to customer needs and market trends for AI Consulting
- Manage projects for solution development, ensuring cross-functional contributors are adhering to deadlines and quality standards
- Serve as lead consultant for incorporating adoption and change management, business consulting, and training into other products and practices within our services organization
- Maintain team repository of all current, best-in-class solution content
- Support sales and pre-sales enablement of all AI Consulting solutions and offers
- Coach and mentor sales and pre-sales on comprehension of specifications, objectives, and outcomes of all AI Consulting solutions and offers
- Collaborate with Portfolio Marketing to develop engaging content to support sales and pre-sales efforts
- Prepare and deliver product demonstrations, technical documents, and other enablement materials
- Provide support during sales and pre-sales customer meetings
- Assist with RFP responses
- Serve as liaison between delivery, product manager(s), and sales to ensure consistent messaging
- Oversight and quality assurance of SOW reviews, quote reviews, and customer-facing documentation
- Collaborate with senior leadership to align AI Consulting strategy with broader organizational goals
- Identify opportunities and enable delivery resources to improve delivery models, tools, and methodologies for AI Consulting projects
- Build strong relationships with customers, acting as a trusted advisor for their Workplace AI needs
- Partner with sales and account teams to identify opportunities for service expansion and deliver compelling value propositions
- Collect and assess customer feedback to guide solution improvements and new offer development
- Provide actionable insights to the product and delivery teams
- Coach and mentor the team of Workplace AI individual contributors, including principal and change management consultants, learning specialists, and technical consultants in the areas of methodology, best practices, and tools
- Support successful project delivery by serving as subject matter expert for larger, complex engagements as needed
- Foster a culture of collaboration, continuous learning, and professional growth within the team
Requirements
- Bachelor’s degree in organizational leadership, HR Management, Computer Science, Information Technology, or a related field (or equivalent experience)
- 7+ years of experience in product management, technology consulting, professional services, or related roles, with at least 3 years in a customer-facing role
- Expertise in AI, especially Microsoft 365 Copilot, or business management/change management including hands-on experience with AI solutions and/or technology-related change management
- Proficient technical and practical skills in Microsoft Modern Workplace, Business Apps technologies, and/or AI solutions
- Deep understanding of product development processes and methodologies
- Exceptional communication and stakeholder management skills
- Strong problem-solving skills, with the ability to navigate complex technical and organizational challenges
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
- Award-Winning Workplace: Proudly recognized as a Great Place to Work for 20 consecutive years
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
AI solutionsMicrosoft 365 Copilotbusiness managementchange managementproduct development processesproject managementsolution developmenttechnical documentationsales enablementcustomer feedback assessment
Soft skills
collaborationcoachingmentoringcommunicationstakeholder managementproblem-solvingrelationship buildingthought leadershiporganizational skillscontinuous learning
Certifications
Bachelor’s degree in organizational leadershipBachelor’s degree in HR ManagementBachelor’s degree in Computer ScienceBachelor’s degree in Information Technology