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IT Business Analyst
SoftchoiceIT Business Analyst acting as a trusted partner guiding IT requests from inception to delivery. Managing stakeholder engagement and aligning technology with business goals while supporting corporate success.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
business requirements documentationprocess flowsuser storiesUAT artifactsvalue stream mappingroot cause analysisbenchmarkingenterprise platform implementationsERPCRM
Soft Skills
stakeholder engagementcommunicationorganizational skillsrelationship managementprocess improvementanalytical thinkingcollaborationleadership
Tools & Technologies
Microsoft CopilotClaudeAI-assisted toolsITSM
Industry Keywords
application governanceIT asset inventorycontract oversightvendor oversightbusiness transformation programsproject lifecycleBAU
Tech Stack
Tools & technologiesERPITSM
About the role
Key responsibilities & impact- Request Intake & Qualification: Engage with business stakeholders to understand the opportunity, intended outcomes, and organizational context of incoming requests.
- Requirements & Solution Definition: Elicit, analyze, and document detailed functional and non-functional requirements through workshops, interviews, and working sessions.
- Delivery Support & Validation: Define and lead UAT — including test plans, test scripts, and coordination with business SMEs — to confirm solutions meet requirements.
- Application Governance & Portfolio Visibility: Maintain an accurate inventory of enterprise applications — what systems exist, what they serve, and their lifecycle status.
- Stakeholder Engagement & Business Relationships: Serve as the day-to-day point of contact for business stakeholders on active and upcoming IT initiatives.
- Process Improvement & Insight: Identify and champion opportunities to improve IT and business processes using value stream mapping, root cause analysis, and benchmarking.
- Technology & AI Fluency: Apply AI-assisted tools (e.g. Microsoft Copilot, Claude, or similar) to accelerate documentation, requirements drafting, meeting summarization, and business case analysis.
Requirements
What you’ll need- 5+ years of progressive experience in a Business Analyst, IT Analyst, Demand Intake, or related role within a corporate IT environment.
- Demonstrated ability to manage an IT request or initiative from initial intake through to delivered solution.
- Hands-on experience producing BRDs, process flows, user stories, and UAT artifacts across a full project lifecycle.
- Proven experience working across both project-based and BAU (run-the-business) contexts.
- Experience contributing to application governance, IT asset inventory, or contract and vendor oversight is a strong asset.
- Experience with enterprise platform implementations (ERP, CRM, ITSM) or large business transformation programs is an asset.
Benefits
Comp & perks- Health and Wellbeing: Medical and Dental Care, Employee & Family Assistance Program
- Financial Benefits: RRSP/DPSP Retirement Savings Plan with Company Matching, Life and Disability Insurance
- Paid Time Off: Vacation and Sick Leave, Holidays, Parental Leave, Volunteer Days, Bereavement Leave
- Additional Perks: Employee Discount Program