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IT Business Analyst
SoftchoiceIT Business Analyst acting as a trusted partner guiding IT requests from inception to delivery. Managing stakeholder engagement and aligning technology with business goals while supporting corporate success.
Tech Stack
Tools & technologiesERPITSM
About the role
Key responsibilities & impact- Request Intake & Qualification: Engage with business stakeholders to understand the opportunity, intended outcomes, and organizational context of incoming requests.
- Requirements & Solution Definition: Elicit, analyze, and document detailed functional and non-functional requirements through workshops, interviews, and working sessions.
- Delivery Support & Validation: Define and lead UAT — including test plans, test scripts, and coordination with business SMEs — to confirm solutions meet requirements.
- Application Governance & Portfolio Visibility: Maintain an accurate inventory of enterprise applications — what systems exist, what they serve, and their lifecycle status.
- Stakeholder Engagement & Business Relationships: Serve as the day-to-day point of contact for business stakeholders on active and upcoming IT initiatives.
- Process Improvement & Insight: Identify and champion opportunities to improve IT and business processes using value stream mapping, root cause analysis, and benchmarking.
- Technology & AI Fluency: Apply AI-assisted tools (e.g. Microsoft Copilot, Claude, or similar) to accelerate documentation, requirements drafting, meeting summarization, and business case analysis.
Requirements
What you’ll need- 5+ years of progressive experience in a Business Analyst, IT Analyst, Demand Intake, or related role within a corporate IT environment.
- Demonstrated ability to manage an IT request or initiative from initial intake through to delivered solution.
- Hands-on experience producing BRDs, process flows, user stories, and UAT artifacts across a full project lifecycle.
- Proven experience working across both project-based and BAU (run-the-business) contexts.
- Experience contributing to application governance, IT asset inventory, or contract and vendor oversight is a strong asset.
- Experience with enterprise platform implementations (ERP, CRM, ITSM) or large business transformation programs is an asset.
Benefits
Comp & perks- Health and Wellbeing: Medical and Dental Care, Employee & Family Assistance Program
- Financial Benefits: RRSP/DPSP Retirement Savings Plan with Company Matching, Life and Disability Insurance
- Paid Time Off: Vacation and Sick Leave, Holidays, Parental Leave, Volunteer Days, Bereavement Leave
- Additional Perks: Employee Discount Program
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
business requirements documentationprocess flowsuser storiesUAT artifactsvalue stream mappingroot cause analysisbenchmarkingenterprise platform implementationsERPCRM
Soft Skills
stakeholder engagementcommunicationorganizational skillsrelationship managementprocess improvementanalytical thinkingcollaborationleadership