Public Sector Sales Specialist

Softchoice

Public Sector Sales Specialist supporting a diverse range of Public Sector customers at Softchoice. Responsible for fostering partnerships and driving customer satisfaction through outstanding service.

Posted 5/15/2026full-timeToronto • 🇨🇦 CanadaJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Work as a core supportive partner for our Public Sector customers along with our Public Sector Account Manager and Account Executive teams.
Assisting with researching and fulfilling quote requests, providing reporting, helping manage a customer’s annuity business, providing post sales support
Stay knowledgeable on the latest technology trends, pricing programs, and selling processes with each individual customer.
Build strong relationships with sales reps, vendors, customers, and other co-workers.
Work effectively with other departments to collaborate and focus on creating the best possible customer experience.
Work closely with the Customer Success Team and Account Management Team to effectively manage and maintain our customers annuity business.
Work with Softchoice’s partners & vendors to find the best pricing, product availability, and alternative solutions to solve customers’ needs.
Assist, when required, with project-based activities such as forecasting equipment, arranging specialized delivery, and maintaining documentation tracking customer project progress.
As a team, collaboratively work together to decrease escalations and reduce customer risk.
Identify opportunities to grow the numbers of vendors we are selling into our Strategic clients.
Perform complex contract management.
Consult with dedicated clients and assist in overcoming business problems they face by utilizing our resources and pre-sales teams.
Can effectively facilitate interaction between customers and vendors/manufacturers.

Requirements

What you’ll need

2+ years of customer service experience.
A high level of commitment to exceptional customer service and relationship building
Strong written and verbal communication skills
Strong problem solving, organizational and interpersonal skills
The ability to work both individually and in a team environment
The ability to work in a very fast-paced sales environment
Proficiency in MS Office tools - Outlook, Word, Excel, PowerPoint
Experience in using Enterprise grade reporting tools, such as Oracle/ BI an asset.
Proficiency in Salesforce an asset
Highschool diploma or equivalent, preferred

Benefits

Comp & perks

The People: You’ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success
High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other
Flexibility: Plan your workdays in a way that suits you best
Award-Winning Workplace: Proudly recognized as a Great Place to Work for 20 consecutive years
Inclusive Culture: We are committed to an inclusive culture where every team member can be their authentic self
Competitive Benefits: Benefit from competitive perks that start on day one
Inclusion & Equal opportunity employment: We are an equal opportunity employer committed to diversity, inclusion & belonging

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicecontract managementreportingproblem solvingorganizational skillsinterpersonal skillssales environmentforecastingdocumentation tracking

Soft Skills

relationship buildingcommunication skillsteamworkcommitment to customer service

Certifications

high school diploma