Customer Sales Representative

Softcard (acquired by Google)

Customer Sales Representative promoting NAPA Auto Parts products to customers. Engaging with customers, developing leads, and driving sales growth at local stores.

Posted 7/27/2026full-timeStrafford • Pennsylvania • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills and the ability to drive sales growth through effective communication and relationship management. Proficient in presenting product information and engaging customers to enhance their knowledge and satisfaction.

Highest-signal resume keywords

Retail Sales ExperienceCustomer Relationship ManagementBasic Selling SkillsPresentation SkillsAutomotive Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Call PreparationCustomer Meeting ManagementHandling Customer ResistanceClosing SalesAccount Maintenance

Soft Skills

Customer ServiceProblem SolvingCommunication

Tools & Technologies

ESales Programs

Certifications & Qualifications

Valid Driver License

Industry Keywords

NAPA ProductsWholesale CustomersAutomotive Industry

About the role

Key responsibilities & impact

Drive growth of company-owned NAPA Auto Parts stores, customer base, sales and profits
Promote the entire line of NAPA products and programs to Wholesale Customers
Work with local Store Manager to develop plans to increase sales and proactively initiate, contact, manage and develop leads on a local basis
Identify specific needs of customers and align solutions with NAPA's offerings
Work with manufacturer's representatives to improve program offerings and grow customer knowledge of lines
Engage customers and keep them connected through all of NAPA's eSales programs
Perform educational seminars, clinics and presentations on NAPA product lines and services
Maintain customer satisfaction and provide strong customer service including solving customer problems, complaints and questions in person or by telephone

Requirements

What you’ll need

Prior experience in a Retail store or outside sales
2+ years of experience in a customer focused role and the ability to perform in a quota driven environment
Understand and demonstrate basic selling skills such as preparing for the sales call, managing the customer meeting, handling customer resistance, closing the sale and account maintenance
Capability to present information in group meetings
Valid driver license with no more than 2 moving violations in the last 4 years required
Bachelor's Degree preferred
Background in the Automotive Industry preferred

Benefits

Comp & perks

Valid Driver’s License
Agility to bend to floor-level shelves and reach to upper shelves (eight feet) with use of stool or ladder when necessary and the stamina to stand and walk for entire work shift and lift up to 60 lbs of merchandise
Clear speaking and attentive listening skills