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Customer Relationship Manager
Softcard (acquired by Google)Customer Relationship Manager responsible for growing major industrial accounts in Queensland. Working closely with maintenance teams to deliver commercial solutions and technical guidance.
About the role
Key responsibilities & impact- Build and strengthen long-term partnerships with mining and industrial customers
- Identify opportunities to expand supply of bearings and power transmission products
- Support shutdowns, reliability initiatives, and plant improvement projects
- Pursue upgrade and project opportunities
- Conduct regular on-site visits to maintain strong customer engagement
- Provide technical recommendations aligned to operational requirements
- Manage commercial negotiations and account development strategies
- Maintain a structured territory plan to achieve revenue growth targets.
Requirements
What you’ll need- Minimum 5 years’ experience in industrial, mining, or technical sales
- Background in rotating equipment, bearings, couplings, gearboxes, pumps, conveyors, or related mechanical systems
- Proven ability to develop and grow key customer accounts
- Confidence engaging with Maintenance Managers, Reliability Engineers, Mechanical Engineers, and Procurement teams
- Strong business development capability with a proactive approach
- Ability to operate autonomously in a regional, field-based role
- Previous experience in the bearings & power transmission industry
- Hands-on experience working with rotating machinery
- Established networks within mining or heavy industry
- Familiarity with mine site access requirements and shutdown environments
- Mechanical Engineering qualification or trade background (e.g., Fitter & Turner)
- Mechanically minded candidates transitioning from site-based roles into technical sales.
Benefits
Comp & perks- Market aligned remuneration with annual salary reviews: Your salary grows with your skills and performance.
- Career Progression: Clear pathways to develop and advance within Motion and with access to free webinars, training events and courses.
- Comprehensive Benefits: Including retail discounts, bonus incentives, recognition programs, supplied uniforms, parental leave top-up allowance and access to wellbeing/employee assistance programs.
- Exposure to some of Queensland’s largest mining and processing operations.
- Eligible for 1 Good to Give Leave Day per calendar year in addition to normal leave entitlements to participate in volunteering activities.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical salesrotating equipmentbearingscouplingsgearboxespumpsconveyorsmechanical systemsbusiness developmentcustomer account development
Soft Skills
customer engagementcommercial negotiationsproactive approachautonomous operationrelationship buildingstrategic planningcommunicationproblem-solvingnetworkingcollaboration
Certifications
Mechanical Engineering qualificationtrade background