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Softcard (acquired by Google)

Assistant Store Manager

Softcard (acquired by Google)

Assistant Store Manager leading and supporting the NAPA retail team in Connecticut's fast-paced environment. Maximizing store operations and ensuring superior customer service for automotive products.

Posted 5/28/2026full-timeNaugatuck • Connecticut • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Lead a successful team, support the store manager, and manage in our fast-paced retail stores
  • Manage store operations to maximize sales, profits and customer service
  • Build, coach, train and engage crew team to deliver superior levels of customer care and business results
  • Inventory protection, asset management, operational and safety issues
  • Overall cleanliness and readiness of delivery vehicles, sales floor, stock room and outside areas
  • Drive NAPA operational and marketing programs while steering toward continuous improvement in processes and procedures
  • Grow customer relationships, help with sales/service questions, and ensure a positive experience both in the store and on the phone

Requirements

What you’ll need
  • High school diploma or equivalent
  • Technical or trade school courses or degree completion
  • Experience in the automotive after-market service industry or hobby/DIY world, or at least the willingness to learn all things automotive
  • Passion for delivering customer care and building long term relationships
  • Thrive off of working in a very fast paced and complex environment
  • Knowledge of cataloging and/or inventory management systems
  • Ability to lift 60lbs in some situations
  • Background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership
  • Experience in a parts store, auction, retail store, auto body/collision, or fast food/restaurant/convenience store management experience
  • Entirely customer-centric (external/internal)
  • ASE Certifications

Benefits

Comp & perks
  • Outstanding health benefits
  • 401K
  • Opportunity for accessing multiple career paths
  • Ongoing development with support from leaders and your team

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
inventory managementcustomer servicesales managementasset managementoperational managementsafety managementcataloging systemslifting 60lbs
Soft Skills
leadershipcoachingtrainingcustomer carerelationship buildingadaptabilityteam engagementproblem-solving
Certifications
ASE Certifications