People Operations Partner

Softcard (acquired by Google)

People Operations Partner managing advanced HR processes and compliance for a workforce of over 20,000 employees. Collaborating with HR teams and external partners to ensure operational continuity.

Posted 5/24/2026full-time🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Serve as the operational owner and subject matter expert for key compliance programs, ensuring adherence to federal, state, and internal HR regulations.
Administer and manage the company’s random and targeted drug and alcohol screening program, including eligibility list maintenance, vendor coordination, screening scheduling, results tracking, and adjudication in partnership with Compliance.
Lead regular I-9 audit reporting and compliance efforts, partner with field HR to ensure corrective action where necessary, and provide overflow support for centralized I-9 processing.
Manage labor law poster compliance, including coordination of updates and distribution in partnership with HRIS, Workday, and external vendors to ensure required federal, state, and local postings are maintained.
Oversee monthly Motor Vehicle Record (MVR) reporting for safety-sensitive, non-regulated roles, partnering with field HR and vendors to ensure annual compliance.
Lead HR compliance audits involving background checks, E-Verify, pay transparency, and regulatory documentation.
Provide advanced troubleshooting and training to HR teams on HR systems, lifecycle processes, and compliance protocols.
Provide overflow support for employee-facing Service Desk operations, including call and case management in ServiceNow and Tier 1 support through Five9, ensuring operational continuity during peak volumes or staffing constraints.
Provide backup support for sensitive workforce actions, including involuntary separations, reduction-in-force initiatives, termination tracking, severance documentation, and structured offboarding activities, ensuring all required forms, audits, and compliance steps are completed accurately.
Provide secondary support for mergers and acquisitions activities, including employee data integration, onboarding alignment, and workforce restructuring efforts, partnering with primary stakeholders to ensure accurate execution.

Requirements

What you’ll need

Bachelor’s degree in human resources, business administration, or a related field.
4+ years of progressive experience in HR operations, HRIS management, or people operations within large, complex organizations.
Deep understanding of employment laws and compliance requirements related to pay transparency, E-Verify, I-9, drug screening, background investigations, and regulatory audits.
Demonstrated ability to manage compliance programs and regulatory risk with a high level of accuracy and discretion.
Strong analytical, organizational, and communication skills with the ability to manage sensitive and high-impact workforce actions.
Proven experience supporting workforce reductions, involuntary separations, and mergers & acquisitions.
Strong expertise with Workday HCM or similar HRIS systems, including complex employee data management and process troubleshooting.
Experience with case management platforms such as ServiceNow and contact center technologies such as Five9.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

HRIS managementcompliance program managementdata integrationemployee data managementregulatory auditsbackground investigationsdrug screeningpay transparencyI-9 complianceanalytical skills

Soft Skills

organizational skillscommunication skillsdiscretiontroubleshootingleadershipcollaborationproblem-solvingattention to detailadaptabilityconflict resolution