Account Manager

Softcard (acquired by Google)

. Building and maintaining strong relationships with existing clients/customers .

Posted 5/3/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Building and maintaining strong relationships with existing clients/customers
Analyzing client accounts to identify opportunities for upselling additional products, services, or upgrades
Creating and presenting persuasive upsell proposals to clients
Collaborating with various internal teams to identify cross-selling opportunities
Demonstrating in-depth knowledge of the company's offerings
Engaging in negotiations with clients to reach mutually beneficial agreements
Proactively monitoring client satisfaction and addressing concerns

Requirements

What you’ll need

Previous experience in account management, customer success, or a related field
Strong verbal and written communication skills
Excellent interpersonal skills
Sales acumen to recognize upsell opportunities
Strong problem-solving and conflict resolution skills
Proficiency in using CRM systems or other relevant tools
Excellent organizational and time management skills
Customer-centric mindset and willingness to help customers succeed
Ability to collaborate with cross-functional teams

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

strong verbal communication skillsstrong written communication skillsexcellent interpersonal skillssales acumenstrong problem-solving skillsconflict resolution skillsexcellent organizational skillstime management skillscustomer-centric mindsetcollaboration skills