Senior Director, Culture, Ethics and Compliance

Softcard (acquired by Google)

. Provide strategic support to the business and the HR team in Employee Relations (ER), policy creation and training, ADA and overall HR compliance .

Posted 4/28/2026full-timeAtlanta • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Provide strategic support to the business and the HR team in Employee Relations (ER), policy creation and training, ADA and overall HR compliance
Partner with Corporate Legal, HR leaders and their teams in ER investigations and Compliance
Work closely with cross functional stakeholders including GPC Compliance/HR Team, USAG HR Business Partners, Training and Development
Build and implement policies that are fair and consistent
Coach to address root cause issues
Proactively seek out employee relations and compliance-related issues through collaboration and partnership with HR leaders and teammates
Serve as the ER Compliance subject matter expert across USAG
Counsel employees on concerns related to applicable Equal Employment Opportunity laws
Lead and facilitate the employee relations program and related functions
Lead the management, communication and updates to HR policies and procedures
Act as an expert advisor to HR team colleagues and point of escalation on compliance concerns
Ensure compliance with human resource policies and procedures including code of conduct and policy rollout
Maintain, develop, recommend, and implement program objectives, policies, and procedures
Communicate with employees regarding employee relations concerns; provide guidance and recommendations for resolution
Ensure investigations are handled fairly and consistently, and in line with company values and applicable laws
Assist managers and supervisors in understanding and implementing company policies related to performance, discipline, and related topics
Review ER-related and compliance insights and themes and provide solutions to address root cause issues
Produce ER dashboard and analytics to show progress and trends
Develop and implement audit process to ensure adherence to compliance standards; proactively engage in HR risk assessments

Requirements

What you’ll need

Bachelor’s degree in Human Resources, Business, Public Administration, or related field required; Master’s degree preferred
At least 10 years of related experience required, including three years of management experience
SHRM-SCP preferred
Knowledge and deep understanding of laws, regulations, and statutes related to employment and HR compliance nationally
Experience designing, creating, implementing, and managing employee relations process and programs
Experience designing/implementing HR compliance and employee relations processes and systems that work at scale
Effective written and verbal communications skills in a fast-moving environment
Demonstrated sound judgment when working through complex, confidential issues
Ability to develop and maintain positive relationships with employees, officials, directors, and other stakeholders
Ability to influence at all levels of the organization
Excellent management skills – ability to handle multiple and complex projects simultaneously, and working in an environment that requires flexibility, innovation, superb customer service skills and organization
Must have discretion due to the sensitive nature of activities and must maintain the highest level of personal integrity and confidentiality
Comfortable working in ambiguous business situations, adapting to changing work environments and advising accordingly – developing creative solutions
Excellent follow-through skills and the ability to anticipate and address business needs proactively
Working understanding of statistical concepts and methods of data collection
Ability to compile, research, and analyze information
Ability to compose and present comprehensive reports
Ability to acquire a thorough understanding of the organization’s hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors
Proficient in Microsoft Office Suite or related software
Ability to travel as required.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

employee relationsHR compliancepolicy creationinvestigationsaudit processdata collectionstatistical conceptsprogram managementconfidentialityroot cause analysis

Soft Skills

effective communicationsound judgmentrelationship buildinginfluenceproject managementflexibilityinnovationcustomer servicediscretionproactive follow-through

Certifications

Bachelor's degree in Human ResourcesBachelor's degree in BusinessBachelor's degree in Public AdministrationMaster's degree in Human ResourcesMaster's degree in BusinessMaster's degree in Public AdministrationSHRM-SCP