Change, High Priority Incident and Problem Manager
Softcard (acquired by Google)
full-time
Posted on:
Location Type: Hybrid
Location: Rowville • Australia
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Tech Stack
About the role
- Own, document, and update the Change Management policy for GPC Asia Pacific
- Conduct weekly Change Advisory Board (CAB) meetings
- Guide staff on the process of Change Management and the use of the ServiceNow ITSM tool
- Lead and coordinate high priority incidents across Asia Pacific
- Conduct Post Incident Review (PIR) sessions
- Track, update, and prioritise Problem records in the ITSM tool
Requirements
- ITIL certified, essential
- Experience in High Priority Incident Management
- Experience as a Change Manager and leading a Change Advisory Board
- Key stakeholder management and engagement
- ServiceNow ITSM experience (desirable)
- Experience in writing Policies and Reports
- Documenting, Reporting and Presenting to senior level management
- Experience as a Problem Manager (desirable)
Benefits
- Attractive product discounts across GPC Asia Pacific businesses
- Strong rewards & recognition programs
- A supportive team environment, where we work with extremely talented team members.
- Access for team members and their families to our Employee Assistance Program
- Career development and internal employment opportunities across the group
- Strong values-based foundations
- Paid volunteer leave allowing you to give back to your chosen charity/community organisation.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Change ManagementHigh Priority Incident ManagementProblem ManagementPolicy WritingReportingPresenting
Soft Skills
Stakeholder ManagementEngagementLeadershipCoordination
Certifications
ITIL