Digital Customer Experience Manager

Softcard (acquired by Google)

. Operates with a significant degree of independence and latitude, meets and communicates with current or new clients and third parties to gather information or to make presentations .

Posted 3/29/2026full-timeRemote • Alabama, Florida • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

Operates with a significant degree of independence and latitude, meets and communicates with current or new clients and third parties to gather information or to make presentations
Conducts research and analysis to evaluate and identify marketing, sales, distribution, and business expansion opportunities
May be responsible for leading a small group of staff that involves training, assigning project work and the technical review of their work
Uses advanced analytical techniques and performs or supervises the technical evaluation of potential partners
Troubleshoots and resolves issues pre/post sale
Daily activities include the management of an existing client base to support organic growth through new business generation and renewal retention, prospecting and developing new relationships
Supports strategic planning initiatives for growth and expansion, new product development, and other product or service-oriented activities
Builds and maintains internal and external alliances working with existing clients and third parties at high levels
Collaborates with internal groups and functions to engage appropriate resources
Supports marketing and sales and helps to resolve customer service or vendor problems so business strategy goals can be achieved
Participates in selling Motion's value proposition

Requirements

What you’ll need

Typically requires a bachelor's degree and seven (7) or more years of related sales, business development, senior applications engineering, or marketing experience
Ability to identify and cultivate new customers through strategic partnerships, resulting in new business opportunities
Ability to work effectively across geographic and business culture lines with Motion Industries and customers
Proven project management and influential leadership skills
Excellent written and verbal communication skills
Innovative and solution-oriented attitude
Confident and self-motivated
Impeccable integrity with a track record delivering quality customer service and ability to interact with all levels

Benefits

Comp & perks

options for healthcare coverage
401(k)
tuition reimbursement
vacation
sick
holiday pay

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

analytical techniquesproject managementbusiness developmentsales strategiesmarket researchcustomer servicetechnical evaluationnew product developmentstrategic planningrelationship management

Soft Skills

leadershipcommunicationproblem-solvinginnovationself-motivationintegritycollaborationinfluencecultural awarenesscustomer interaction

Certifications

bachelor's degree