Softcard (acquired by Google)

Floating Manager

Softcard (acquired by Google)

full-time

Posted on:

Location Type: Office

Location: Port Charlotte • Florida • United States

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About the role

  • Manages a company owned Integrated Business Solutions (IBS) location or locations.
  • Meet customer expectations of providing timely service and value.
  • Sets high performance standards, and uses company training resources to ensure the efforts and accomplishments of employees are recognized.
  • Assumes responsibility for inventory protection, asset management and operational issues, ensures overall cleanliness of the store, stock room and outside areas.
  • Fully supports and implements all NAPA IBS programs.
  • Fosters a positive relationship between the customer and staff through meetings and open discussions.
  • Responsible for covering vacations and call outs throughout the LA District including Riverside County
  • Help with special projects including inventory and procedure rollouts.
  • Meets with the customer on a daily, weekly, monthly and year to date basis to identify needs, problems/concerns and to address them both quickly and effectively
  • Develop good customer relations and maintain a high level of service to the customer
  • Respond timely to customer sales and service questions
  • Understand, interpret and comply with all contract requirements and ensures the operation is meeting customer expectations
  • Greets customer/technician, demonstrates product knowledge, and quickly understands customer/technicians needs.
  • Maintains customer satisfaction by serving customer, securing right part, and resolving issues.
  • Understands customer/technicians specific needs and requirements.
  • Maintains inventory and ensures parts stocked in correct location.
  • Maintains POS computer abilities by learning and applying how to use catalog and system, practicing asset security/loss prevention controls, and understanding customers pricing matrix.
  • Sources all parts needs for customers by utilizing various approved IBS vendors.
  • Uses non-company approved line codes appropriately.
  • Understands and maintains the buy-out PO process.
  • Maintains all special order information in the Hub system.
  • Understands, and has the ability to input information in, the customers fleet management software
  • Communicates to customer the status of all pending orders.
  • Understands our service level agreements with our IBS customer.
  • Participates in training as needed and required.
  • Performs all other associated tasks as assigned by management.
  • Follows all IBS policies and procedures.
  • Completes all available IBS operations training provided by company.
  • Ensure proper processes and procedures are utilized to minimize inventory shrinkage
  • Ensure merchandise is received in a timely and accurate manner as well as put away in the stockroom in an appropriate manner
  • Create a safe work environment, ensuring required hazmat training is completed timely
  • Understand and comply with NAPA and customer company policies
  • Responsible for inventory to be bar coded and placed in appropriate bin locations
  • Responsible for returning non-NAPA excess inventory
  • Work closely with the NAPA District office (District Manager and/or Area Manager) to ensure procurement card controls are in place and enforced
  • Build relationships and assist with the negotiation of non-NAPA vendors on pricing, inventory and service and return privileges

Requirements

  • HS Diploma or equivalent required
  • Technical school, and/or college degree a plus
  • Strong communication skills
  • Detail oriented
  • Requires demonstrated leadership in the automotive after-market industry, preferably an automotive parts department, dealership, jobber, heavy duty and/or fleet establishment.
  • Possess working knowledge of the organization’s store services
  • Must possess high character and integrity
  • Capable of providing strong leadership to the operation to create a high performance team; i.e., customer focus, open communication, willingness to coach and provide feedback
  • Possess personal drive, self-motivation and initiative to accomplish company goals and objectives
  • Must enjoy working in a fast-paced setting and possess an ability to remain calm under pressure
  • Have a willingness and ability to learn
  • Possess analytical problem solving skills
  • Capable of operating a point-of-sale system and cataloging.
  • Proficient in Microsoft Office and using internet for parts research and sourcing
  • Ability to learn and use customer fleet management software
  • Flexibility with working hours, depending on customer and location needs (i.e. emergency overtime related to weather conditions).
  • Travel required
Benefits
  • Health insurance
  • Paid time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
inventory managementasset managementpoint-of-sale systemcatalogingcustomer fleet management softwareinventory shrinkage controlhazmat trainingparts sourcingcontract complianceoperational procedures
Soft Skills
strong communicationdetail orientedleadershipcustomer focusopen communicationcoachingself-motivationanalytical problem solvingflexibilityability to remain calm under pressure
Certifications
HS Diplomatechnical school certificationcollege degree