Assistant Store Manager
Softcard (acquired by Google)
full-time
Posted on:
Location Type: Office
Location: Waukee • Iowa • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Enjoy creating a superior customer service experience to achieve maximum market penetration, drive store growth, increase sales and profitability
- Know how to provide daily leadership and create and sustain a culture of employee engagement
- Care about people and profit
- Lead a successful team, support the store manager, and manage in our fast-paced retail stores
- Manage store operations to maximize sales, profits and customer service
- Build, coach, train and engage crew team to deliver superior levels of customer care and business results
- Drive NAPA operational and marketing programs while steering toward continuous improvement in processes and procedures
- Grow customer relationships, help with sales/service questions, and ensure a positive experience both in the store and on the phone
Requirements
- High school diploma or equivalent
- Technical or trade school courses or degree completion
- Experience in the automotive after-market service industry or hobby/DIY world, or at least the willingness to learn all things automotive
- Passion for delivering customer care and building long term relationships
- Thrive off of working in a very fast paced and complex environment
- Knowledge of cataloging and/or inventory management systems
- Ability to lift 60lbs in some situations
- Entirely customer-centric (external/internal)
Benefits
- Outstanding health benefits
- 401K
- Company Culture that works hard, yet takes care of employees
- Opportunity for accessing multiple career paths, ongoing development, with support from leaders and your team
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
inventory managementcustomer servicesalesprofitabilityteam leadershipoperational managementmarketing programsprocess improvementautomotive knowledgecataloging
Soft skills
employee engagementcustomer carerelationship buildingadaptabilityteam coachingcommunicationproblem-solvingfast-paced workinterpersonal skillsmotivation
Certifications
high school diplomatechnical school degree