ServiceNow

• Develop and deliver strategic design, improvements, and optimization of ServiceNow for Integrated Risk Management (IRM) across Enterprise Risk Management (ERM) and Internal Audit (IA) processes and workflows
• Lead the design, implementation, and continuous optimization of ServiceNow workflows and capabilities, ensuring alignment with business needs and industry best practices
• Bring optimal Governance, Risk, and Compliance (GRC) approaches for inclusion in day-to-day workflows as well as enterprise expansion use cases to deliver performance and value
• Oversee agile delivery practices, manage product backlogs, and define clear, actionable requirements
• Ensure scalable, sustainable solutions through platform governance and configuration standards
• Champion a culture of innovation by evaluating and implementing AI and automation opportunities to simplify cross-enterprise risk workflows
• Develop and maintain a forward-looking ServiceNow roadmap
• Communicate vision and secure executive alignment for platform enhancements and strategic initiatives
• Oversee robust testing protocols and lead change management efforts to ensure high-quality, low-disruption platform improvements
• Drive user engagement through education, documentation, and training programs that promote adoption and maximize platform value
• Represent Risk and Audit in ServiceNow governance forums, advocating for visibility, vendor alignment, and optimal resource allocation

Senior Manager, ServiceNow IRM Ecosystem

ServiceNow IRM/GRC Developer – Admin

ServiceNow Platform Operations Specialist

Principal Product Owner, ServiceNow CMDB

Senior IT Developer – ServiceNow

Supply Chain & Operations – ServiceNow Procurement Consulting, Manager