Customer Service Representative
Softcard (acquired by Google)
full-time
Posted on:
Location Type: Office
Location: Vaughan • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Responds to basic customer inquiries regarding products
- Provides quotes
- Handles order entry
- Places customer orders via telephone, fax, email, or walk in
- Influences gross profit through negotiating sale price
- Builds customer relationships to drive repeat business
- Orders items to ensure appropriate inventory levels
- Responsible for sourcing products
- Determines cost-effective shipping methods
- Partners with Account Representatives for customer satisfaction
- Expedites backorders
- May handle customer returns
- Performs other duties as assigned
Requirements
- Responds to basic customer inquiries regarding products
- Provides quotes
- Handles order entry
- Places customer orders via telephone, fax, email, or walk in
- Influences gross profit through negotiating sale price
- Builds customer relationships to drive repeat business
- Orders items to ensure appropriate inventory levels
- Responsible for sourcing products
- Determines cost-effective shipping methods
- Partners with Account Representatives for customer satisfaction
- Expedites backorders
- May handle customer returns
- Performs other duties as assigned
Benefits
- options for healthcare coverage
- retirement savings
- vacation
- sick
- holiday pay
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
order entrynegotiating sale pricesourcing productsshipping methodsinventory management
Soft skills
customer relationship buildingcustomer satisfactioncommunicationinfluencingproblem-solving