SoFi

Associate Manager, Fraud Disputes

SoFi

full-time

Posted on:

Location Type: Remote

Location: Remote • Florida, Utah • 🇺🇸 United States

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Salary

💰 $80,000 - $150,000 per year

Job Level

JuniorMid-Level

About the role

  • Manage the Disputes team that completes reviews of escalations, complaints, appeals, and disputes.
  • Become a Subject Matter Expert on all dispute types covered by the team.
  • Troubleshoot issues with internal SoFi staff and engineering teams.
  • Research and stay up to date on industry trends as it relates to financial transaction activities and disputes.
  • Proactively work with management on team processes to improve efficiency, accuracy, quality, and speed to outcomes.
  • Adhere to department SLAs and partner with the global workforce team to make sure that team is working at capacity and address any gaps.
  • Direct workflows between staff.
  • Track and address any issues with internal and external partners.
  • Build a rapport with staff to create a positive work environment and culture aligned to SoFi Values.
  • Create strong/positive relationships with internal and external partners.
  • Ensure dispute activities comply with all laws and regulations.
  • Reach out to members, when appropriate to mitigate escalated concerns or issues raised by sr. management.
  • Responsible for providing effective coaching and timely feedback including writing and facilitating mid-year and yearly reviews.
  • Facilitates weekly team meetings and regular (monthly or more) check ins with team members.

Requirements

  • Minimum 3 years of previous experience in banking disputes and investigations
  • Minimum 3 years of previous management experience at a financial institution
  • Ability to learn net new processes and systems quickly
  • Experience in training staff on new processes and procedures.
  • Demonstrate ability to lead a team
  • Knowledge of banking compliance trends, rules, and regulations
  • Excellent organizational skills
  • Strong written and verbal communication skills
  • Analytical and problem-solving skills
  • Professional demeanor and excellent work habits
  • Sound judgment and decision-making skills
  • Interpersonal skills/ Ability to establish peer relationships
  • Minimum 3 years of previous management experience at a financial institutions
  • Experience working in processes that must adhere to NACHA, Reg E, Reg CC, Reg D, Truth in Savings Act, etc.
Benefits
  • This role is also eligible for a bonus and competitive benefits. More information about our employee benefits can be found in the link above.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
banking disputesinvestigationstraining staffprocess improvementcompliance knowledgeanalytical skillsproblem-solving skillsdecision-making skills
Soft skills
leadershiporganizational skillswritten communicationverbal communicationinterpersonal skillscoachingrapport buildingprofessional demeanor